Customer Service Executive (Order Management)

PERSOL; Singapore; On-site; SGD 39,000 - 47,000; Part time

Benefits offered by this job

5-day work week

Office-based

Job summary

PERSOL in Singapore is seeking a Customer Service Executive to support key accounts and ensure smooth order processing. The role is office-based at the Seletar Office, with a 5-day work week and standard 8:00am–5:00pm hours.

The ideal candidate has a college degree and 3+ years in customer service, with strong communication and multi-account handling skills. ERP experience (QAD, SAP, Oracle) is preferred. Overtime and occasional travel may be required.

Qualifications

• College degree or above.
• 3+ years of customer service experience.
• Excellent communication and time management.
• Able to manage multiple accounts and handle escalations.
• Willing to work overtime and travel occasionally.

Responsibilities

• Support Key account Managers to maintain and support customer relationship, improve business engagement and performance.
• Internal sales to support to capture ad-hoc demand through available business channel.
• Daily process including Order receiving, Sales order maintenance and basic RFQs, consult account manager when necessary.
• Experience in ERP systems (QAD, SAP, Oracle).
• Respond to quotes, orders, enquiries, and invoicing issues professionally and promptly.
• Accurate data entry, especially product names, batch numbers, and specifications.
• Coordinate with plant production, purchasing, and logistics to ensure product availability and timely shipment.
• Proactive in communication with external customers and internal operations.
• Coordinate customer complaints with relevant area functions.
• Set priorities and support business directions.
• Quickly learn products and services to answer simple inquiries.
• Provide regular feedback on customer needs and orders to Sales team.
• Maintain high housekeeping standards in general office area.

Skills

Customer service

Communication

Time management

Education

College degree or above

Tools

QAD

SAP

Oracle

Job description

Customer Service Executive

• Employment Type: 1-year contract

• Monthly Salary Budget: S$3,500 to S$4,200

• Work Location: Seletar Office

• Work Arrangement: 5-day work week, fully office-based

• Working Hours:8:00am to 5:00pm

Role and Responsibilities:

• Support Key account Managers to maintain and support customer relationship, improve business engagement and performance

• Internal sales to support to capture ad-hoc demand through available business channel

• Daily process including Order receiving, Sales order maintenance and basic RFQs, consult account manager when necessary

• Experience in ERP systems (QAD, SAP, Oracle)

• Promptly respond to & action customer quotes, orders, enquiries, and invoicing issues in an integral & professional manner.

• Accuracy in recording & entering information, especially product names, batch numbers, and specifications.

• Co-ordinate with plant production, purchasing, and logistics to ensure product availability and timely shipment of products to meet customer requirements.

• Proactive in communication, both external customer and internal operation functions

• Co-ordinate customer complaints with relevant area functions

• Set priorities and support business/management directions

• Quickly learner to gain basic understanding of the products and services offered, in order to quickly respond to simple customer inquiries

• Provide regular feedback on customer needs and orders to Sales team.

• Maintain high housekeeping standards in general office area.

Qualifications and Requirements:

• College degree or above

• 3+ years of experience in customer service or a related role, preferably within the chemical industry

• Excellent communication and time management

• Capable of managing multiple accounts and handling escalated cases simultaneously

• Comfortable with occasional overtime and short period business travel as needed