Customer Service Executive (12 Months Contract) - UP TO $4.2K

PERSOL; Singapore; On-site; SGD 42,000 - 59,000; Full time

Job summary

PERSOL Singapore Pte Ltd is looking for a proactive Sales Support Specialist to strengthen customer relationships and drive account performance. You will assist Key Account Managers, process orders, manage inquiries, and coordinate with Production, Purchasing, and Logistics to ensure on-time delivery, while maintaining accurate data and delivering timely quotes and responses.

The role requires a Diploma or degree and at least 3 years in customer service or sales support in chemical/manufacturing

Qualifications

• Diploma, Degree, or higher qualification in a relevant field.
• Strong command of English with excellent communication skills.
• Minimum 3 years in customer service, sales support, or order management, preferably in chemical/manufacturing.

Responsibilities

• Support Key Account Managers to maintain customer relationships and drive account performance.
• Provide internal sales support to capture ad hoc opportunities through existing channels.
• Manage daily order processing, order maintenance, and basic RFQ preparation.
• Use ERP systems (QAD, SAP, Oracle) for order and customer management.
• Respond promptly to quotations, orders, inquiries, and invoicing issues.
• Maintain high data accuracy for product descriptions, batch numbers, and specs.
• Coordinate with Production, Purchasing, and Logistics to ensure on-time delivery.
• Foster proactive communication with customers and internal stakeholders.
• Coordinate and resolve customer complaints with relevant departments.
• Prioritize tasks to support business objectives and directives.
• Develop knowledge of products/services to address inquiries and provide solutions.
• Provide updates on customer requirements, order status, and market needs to Sales.
• Maintain a professional, organized office environment with good housekeeping.

Skills

Customer service

Sales support

Order management

Multitasking

Education

Diploma/Degree in relevant field

Tools

QAD

SAP

Oracle

Job description

Responsibilities

• Support Key Account Managers in maintaining strong customer relationships, enhancing business engagement, and driving account performance.

• Provide internal sales support to capture ad hoc business opportunities through existing sales channels.

• Manage daily order processing activities, including order receipt, sales order maintenance, and basic RFQ (Request for Quotation) preparation, escalating complex matters to Account Managers when required.

• Utilize ERP systems such as QAD, SAP, and Oracle for order and customer management processes.

• Respond promptly and professionally to customer quotations, orders, enquiries, and invoicing issues, ensuring timely resolution.

• Maintain a high level of accuracy when recording and entering data, particularly product descriptions, batch numbers, and specifications.

• Coordinate with Production, Purchasing, and Logistics teams to ensure product availability and on-time delivery in accordance with customer requirements.

• Foster proactive communication with both customers and internal stakeholders to ensure seamless business operations.

• Coordinate and facilitate the resolution of customer complaints with relevant departments.

• Prioritize tasks effectively while supporting business objectives and management directives.

• Quickly develop a working knowledge of products and services to efficiently address customer enquiries and provide appropriate solutions.

• Provide regular updates and feedback on customer requirements, order status, and market needs to the Sales team.

• Maintain a professional and organized work environment, ensuring high housekeeping standards within the office.

Requirements

• Diploma, Degree, or higher qualification in a relevant field.

• Strong command of English, with excellent written and verbal communication skills.

• Minimum 3 years of experience in customer service, sales support, order management, or a related function, preferably within the chemical, manufacturing, or industrial sector.

• Proven ability to manage multiple customer accounts, prioritize tasks effectively, and handle escalated issues in a fast-paced environment.

• Flexible to support business requirements, including occasional overtime and short-term business travel when necessary.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394•Reg No: R1770602 (Teng Min Yee)