Sales Support Coordinator - Seletar

PERSOL; Singapore; On-site; SGD 39,000 - 61,000; Full time

Job summary

PERSOL is seeking a Customer Service professional for a 1 year contract in Singapore. Location: Seletar. Working hours 8AM-5PM. Responsible for supporting key account managers, handling internal sales, and coordinating with plant production and logistics to ensure timely shipments.

Ideal candidate has 3+ years in customer service, strong communication and time management, and experience with ERP systems like QAD, SAP or Oracle. Occasional overtime and travel may be required.

Qualifications

• 3+ years of experience in customer service or a related role, preferably within the chemical industry.
• Excellent communication and time management.
• Capable of managing multiple accounts and handling escalated cases simultaneously.
• Comfortable with occasional overtime and short period business travel as needed.

Responsibilities

• Support Key account Managers to maintain and support customer relationship, improve business engagement and performance.
• Internal sales to support to capture ad-hoc demand through available business channel.
• Daily process including Order receiving, Sales order maintenance and basic RFQs, consult account manager when necessary.
• Promptly respond to customer quotes, orders, enquiries, and invoicing issues in an integral and professional manner.
• Coordinate with plant production, purchasing, and logistics to ensure product availability and timely shipment of products to meet customer requirements.
• Provide regular feedback on customer needs and orders to Sales team.

Skills

Customer service

Time management

Multi-account handling

Communication

Tools

QAD

SAP

Oracle

Job description

1 year contract

Working hours: 8AM to 5PM

Location: Seletar - Must be comfortable with the location

Industry: Manufacturing / Chemical

Role and Responsibilities:

• Support Key account Managers to maintain and support customer relationship, improve business engagement and performance

• Internal sales to support to capture ad-hoc demand through available business channel

• Daily process including Order receiving, Sales order maintenance and basic RFQs, consult account manager when necessary

• Experience in ERP systems (QAD, SAP, Oracle)

• Promptly respond to & action customer quotes, orders, enquiries, and invoicing issues in an integral & professional manner.

• Accuracy in recording & entering information, especially product names, batch numbers, and specifications.

• Co-ordinate with plant production, purchasing, and logistics to ensure product availability and timely shipment of products to meet customer requirements.

• Proactive in communication, both external customer and internal operation functions

• Co-ordinate customer complaints with relevant area functions

• Set priorities and support business/management directions

• Quickly learner to gain basic understanding of the products and services offered, in order to quickly respond to simple customer inquiries

• Provide regular feedback on customer needs and orders to Sales team.

• Maintain high housekeeping standards in general office area.

Requirement:

• 3+ years of experience in customer service or a related role, preferably within the chemical industry

• Excellent communication and time management

• Capable of managing multiple accounts and handling escalated cases simultaneously

• Comfortable with occasional overtime and short period business travel as needed