Customer Service Executive | Seletar | 1 Year | UP to $4200

PERSOL; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

PERSOL in Singapore is seeking a customer service professional to support key accounts, coordinate internal operations, and ensure timely product availability. You will handle orders, RFQs, and inquiries while maintaining high service levels.

The role requires 3+ years in customer service, excellent communication, and comfort with OT and occasional travel within the region. ERP system experience is highly valued.

Qualifications

• 3+ years of experience in customer service or related role.
• Experience in chemical industry preferred.
• Excellent communication and time management skills.
• Willing to work OT and occasional business travel.

Responsibilities

• Support Key account Managers to maintain customer relationships.
• Handle daily orders, RFQs, and invoicing issues.
• Coordinate with plant production, purchasing and logistics.
• Respond promptly to quotes and orders with accuracy.

Skills

Customer service

Time management

Multitasking

Communication

Tools

QAD ERP

SAP ERP

Oracle ERP

Job description

Role and Responsibilities:

• Support Key account Managers to maintain and support customer relationship, improve business engagement and performance

• Internal sales to support to capture ad-hoc demand through available business channel

• Daily process including Order receiving, Sales order maintenance and basic RFQs, consult account manager when necessary

• Experience in ERP systems (QAD, SAP, Oracle)

• Promptly respond to & action customer quotes, orders, enquiries, and invoicing issues in an integral & professional manner.

• Accuracy in recording & entering information, especially product names, batch numbers, and specifications.

• Co-ordinate with plant production, purchasing, and logistics to ensure product availability and timely shipment of products to meet customer requirements.

• Proactive in communication, both external customer and internal operation functions

• Co-ordinate customer complaints with relevant area functions

• Set priorities and support business/management directions

• Quickly learner to gain basic understanding of the products and services offered, in order to quickly respond to simple customer inquiries

• Provide regular feedback on customer needs and orders to Sales team.

• Maintain high housekeeping standards in general office area.

Qualifications and Requirements:

• 3+ years of experience in customer service or a related role, preferably within the chemical industry

• Excellent communication and time management

• Capable of managing multiple accounts and handling escalated cases simultaneously

• Comfortable with occasional overtime and short period business travel as needed

We regret to inform that only shortlisted candidates will be notified.