Sales Support @ Seletar

PERSOL; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

PERSOL is seeking a customer service specialist on a 1 year contract (renewable) based in Seletar, Singapore, working 8AM to 5PM. You will support key account managers, handle internal sales, and process orders while coordinating with production and logistics to ensure on-time shipments.

The ideal candidate has 3+ years in customer service (chemical industry preferred), excellent communication, and the ability to manage multiple accounts and escalations.

Qualifications

• 3+ years of experience in customer service or a related role, preferably within the chemical industry.
• Excellent communication and time management.
• Capable of managing multiple accounts and handling escalated cases simultaneously.
• Comfortable with occasional overtime and short period business travel as needed.

Responsibilities

• Support Key account Managers to maintain and improve customer relationships
• Handle internal sales to capture ad-hoc demand
• Process orders and maintain sales orders; assist with RFQs
• Work with ERP systems (QAD, SAP, Oracle)
• Respond to quotes, orders, inquiries, and invoicing issues promptly
• Ensure accurate product names, batch numbers, and specs
• Coordinate with production, purchasing, logistics for timely shipments
• Communicate proactively with customers and internal teams
• Route customer complaints to appropriate area functions
• Maintain high housekeeping in the general office area

Tools

QAD

SAP

Oracle

Job description

1 year contract, renewable

Working hours: 8AM to 5PM

Location: Seletar - Must be comfortable with the location

Industry: Manufacturing / Chemical

Role and Responsibilities:

• Support Key account Managers to maintain and support customer relationship, improve business engagement and performance
• Internal sales to support to capture ad-hoc demand through available business channel
• Daily process including Order receiving, Sales order maintenance and basic RFQs, consult account manager when necessary
• Experience in ERP systems (QAD, SAP, Oracle)
• Promptly respond to & action customer quotes, orders, enquiries, and invoicing issues in an integral & professional manner.
• Accuracy in recording & entering information, especially product names, batch numbers, and specifications.
• Co-ordinate with plant production, purchasing, and logistics to ensure product availability and timely shipment of products to meet customer requirements.
• Proactive in communication, both external customer and internal operation functions
• Co-ordinate customer complaints with relevant area functions
• Set priorities and support business/management directions
• Quickly learner to gain basic understanding of the products and services offered, in order to quickly respond to simple customer inquiries
• Provide regular feedback on customer needs and orders to Sales team.
• Maintain high housekeeping standards in general office area.

Requirement:

• 3+ years of experience in customer service or a related role, preferably within the chemical industry
• Excellent communication and time management
• Capable of managing multiple accounts and handling escalated cases simultaneously
• Comfortable with occasional overtime and short period business travel as needed

We regret to inform that only shortlisted candidates will be notified.