Customer Service Executive

SECOM (SINGAPORE) PTE LTD; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

SECOM (SINGAPORE) PTE LTD is seeking a capable Sales Support & Administrative professional to manage quotations, orders, documentation and customer liaison across the sales cycle. Responsibilities include credit control activities, preparing reports, handling vendor and customer communications, and supporting marketing or business development efforts as required.

Applicants should be organized, detail-oriented, and able to work with multiple departments to ensure smooth order processing and

Responsibilities

• Preparation, follow up on the confirmation of the quotations & processing of sales orders for quotations
• Distribution of work orders to various department and scanning / archiving to sales files
• Application of communication link & assist in collecting down payment (when required)
• Assist to prepare Security Design on floor plan based on customer requirement (when required)
• Circulate maintenance contract to individual executive twice a year and reminder during weekly sales meeting
• To expedite PO from customers whenever needed
• To handle vendor approval form or customer digital portal setup
• To prepare the sales performance report for submission
• To compile monthly sales quotation summary report
• To circulate notifications / news
• To contact customer to build rapport and gather feedback
• To prepare service agreement for system commissioning
• Credit Control – to chase for and follow up on the status of payment from customers
• To collect & share useful market information collected from external parties. E.g. Competitors / Industry information
• To participate in marketing and/ or new business development activities as assigned by the Manager
• To participate in all customer rapport program organized by the Customer Service team
• To provide customer service & to manage customer relations for assigned customers including customer visits

Job description

Sales Support & Administrative functions

• Preparation, follow up on the confirmation of the quotations & processing of sales orders for quotations
• Distribution of work orders to various department and scanning / archiving to sales files
• Application of communication link & assist in collecting down payment (when required)
• Assist to prepare Security Design on floor plan based on customer requirement (when required)
• Circulate maintenance contract to individual executive twice a year and reminder during weekly sales meeting
• To expedite PO from customers whenever needed
• To handle vendor approval form or customer digital portal setup
• To prepare the sales performance report for submission
• To compile monthly sales quotation summary report
• To circulate notifications / news
• To contact customer to build rapport and gather feedback
• To prepare service agreement for system commissioning

Credit control functions

• Credit Control – to chase for and follow up on the status of payment from customers

Sales & Customer Service-related duties and task:

• To collect & share useful market information collected from external parties. E.g. Competitors / Industry information
• To participate in marketing and/ or new business development activities as assigned by the Manager
• To participate in all customer rapport program organized by the Customer Service team
• To provide customer service & to manage customer relations for assigned customers including customer visits