OPERATION CUM CUSTOMER SERVICE EXECUTIVE

Worldwide Logistics Singapore Pte Ltd; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

Worldwide Logistics Singapore Pte Ltd is seeking an Operation cum Customer Service Executive to bridge customer management and operational execution for air, sea, and cross-trade shipments. You will coordinate with overseas agents, carriers, and local vendors to ensure end-to-end service from quotation to delivery.

The role requires Mandarin and English fluency, 1–2 years in freight forwarding or logistics, and a detail-oriented, customer-centric mindset in a fast-paced setting.

Qualifications

• Minimum O Level / Diploma / Advanced / Higher / Graduate Diploma in Business, Maritime, Logistics, Supply Chain, or a related field.
• Fluent in both Mandarin and English (written & spoken).
• Minimum 1–2 years of experience in freight forwarding, shipping, 3PL, or logistics operations/customer service preferred.
• High attention to detail and strong organizational abilities.
• Comfort with handling multiple communication tools and logistics management systems simultaneously.
• Self-motivated, adaptable, customer-centric, and capable of prioritizing tasks effectively in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for shippers, consignees, overseas agents, and internal stakeholders via phone, email, and messaging platforms.
• Provide accurate and timely updates on shipment tracking, transit times, rates, and service options (FCL/LCL, air express, and cross-trade).
• Handle customer inquiries, prepare competitive quotations, issue service confirmations, and follow up proactively.
• Log, track, and resolve customer service issues and escalations; support root-cause analysis for continuous improvement.
• Handle end-to-end Airfreight and Sea Freight operations, including booking setup, B/L issuance, and job entry into the in-house system.
• Prepare export documentation and apply for all types of customs inward and outward permits.
• Issue customer tax invoices and verify vendor billings to maintain accurate financial record-keeping.
• Manage cross-trade shipment activities associated with the Singapore hub.
• Liaise and negotiate with external vendors to coordinate smooth cargo movements and ensure competitive service levels.
• Proactively monitor shipments and collaborate with vendors/operations to prevent or manage service disruptions and delays.

Skills

Fluent Mandarin

Fluent English

Education

Diploma in Logistics

Job description

About the role

We are seeking a highly motivated, empathetic, and detail-oriented Operation cum Customer Service Executive to join our dynamic logistics team in Singapore. In this role, you will bridge customer management and operational execution, serving as a primary point of contact for clients while ensuring the smooth end-to-end processing of air, sea, and cross-trade shipments. You will work closely with overseas agents, carriers, and local vendors to deliver service excellence from quotation and booking to delivery and issue resolution.

Job responsibilities

• Serve as the primary point of contact for shippers, consignees, overseas agents, and internal stakeholders via phone, email, and messaging platforms
• Provide accurate and timely updates on shipment tracking, transit times, rates, and service options (FCL/LCL, air express, and cross-trade)
• Handle customer inquiries, prepare competitive quotations, issue service confirmations, and follow up proactively
• Log, track, and resolve customer service issues and escalations; support root-cause analysis for continuous improvement
• Handle end-to-end Airfreight and Sea Freight operations, including booking setup, B/L (Bill of Lading) issuance, and job entry into the in-house system
• Prepare export documentation and apply for all types of customs inward and outward permits
• Issue customer tax invoices and verify vendor billings to maintain accurate financial record-keeping
• Manage cross-trade shipment activities associated with the Singapore hub
• Liaise and negotiate with external vendors (carriers, truckers, and customs brokers) to coordinate smooth cargo movements and ensure competitive service levels
• Proactively monitor shipments and collaborate with vendors/operations to prevent or manage service disruptions and delays

Job Requirements

• Minimum 'O' Level / Diploma / Advanced / Higher / Graduate Diploma in Business, Maritime, Logistics, Supply Chain, or a related field
• Fluent in both Mandarin and English (written & spoken)
• Minimum 1-2 years of experience in freight forwarding, shipping, 3PL, or logistics operations/customer service preferred
• High attention to detail and strong organizational abilities
• Comfort with handling multiple communication tools and logistics management systems simultaneously
• Self-motivated, adaptable, customer-centric, and capable of prioritizing tasks effectively in a fast-paced, deadline-driven environment