Customer Service Executive

SKYLINE BUSINESS CONSULTING PTE. LTD.; Singapore; On-site; SGD 31,000 - 39,000; Full time

Job summary

CODACA ELECTRONIC SINGAPORE PTE. LTD. is seeking a Customer Service Executive to manage customer inquiries, provide timely order updates, and coordinate orders from confirmation to delivery.

You will liaise with purchasing teams and suppliers to ensure product availability and schedule delivery, while maintaining accurate records. The role requires strong communication, problem-solving skills, and attention to detail, with responsibilities spanning after-sales support and daily administrative

Qualifications

• Diploma or Degree in Business, Logistics, Operations, Customer Service or a related discipline.

Responsibilities

• Handle customer enquiries and provide timely updates on order status.
• Coordinate customer orders from confirmation through delivery.
• Follow up with purchasing teams and suppliers on product availability and delivery schedules.
• Coordinate shipment and delivery arrangements with customers and relevant parties.
• Maintain accurate customer, order and delivery records.
• Handle routine customer issues and coordinate with relevant teams for resolution.
• Assist with after-sales service and follow up on customer feedback.
• Support daily operational and administrative activities.

Skills

Customer service

Order management

Coordination

Problem-solving

Communication

Attention to detail

Education

Diploma or Degree in Business/Logistics/Operations/Customer Service

Job description

Job Title: Customer Service Executive
Company: CODACA ELECTRONIC SINGAPORE PTE. LTD.
Salary: S$2,800 – S$3,500/month

Key Responsibilities

• Handle customer enquiries and provide timely updates on order status.
• Coordinate customer orders from confirmation through delivery.
• Follow up with purchasing teams and suppliers on product availability and delivery schedules.
• Coordinate shipment and delivery arrangements with customers and relevant parties.
• Maintain accurate customer, order and delivery records.
• Handle routine customer issues and coordinate with relevant teams for resolution.
• Assist with after-sales service and follow up on customer feedback.
• Support daily operational and administrative activities.

Requirements

1. Diploma or Degree in Business, Logistics, Operations, Customer Service or a related discipline.
2. At least 2 years of relevant experience in customer service, order management, sales coordination or business operations.
3. Experience handling customer orders from order confirmation through delivery, including order tracking and customer updates.
4. Experience coordinating with customers, suppliers and internal teams to resolve delivery, product or order-related issues.
5. Ability to manage multiple customer orders and follow up proactively on outstanding matters and delivery schedules.
6. Good understanding of basic commercial documents such as quotations, purchase orders and invoices.
7. Strong communication, coordination and problem-solving skills.
8. Good attention to detail and ability to maintain accurate records.