Customer Service Executive (Electronic)

ADECCO PERSONNEL PTE LTD; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

Adecco Personnel Pte Ltd is partnering with a global electronics leader to recruit a Customer Service Executive for our Singapore team. The role covers order management, customer service, fulfilment coordination, and quotation handling in a multinational setting.

We seek a Diploma holder with at least 2 years in customer service or related roles, preferably in B2B. You will handle enquiries, coordinate deliveries, and support contract admin with strong communication and multitasking abilities.

Qualifications

• Diploma in Business Administration or related discipline is required.
• Minimum 2 years of experience in customer service, sales support, order processing, or customer operations.
• Experience supporting customers in a B2B environment will be advantageous.
• Exposure to planning, fulfilment, inventory, or operational coordination would be beneficial.
• Strong communication and customer service skills.
• Able to manage multiple priorities and work in a fast-paced environment.
• Independent, proactive and detail-oriented.
• Strong time management and organisational skills.

Responsibilities

• Manage customer enquiries, quotations (RFQ), order processing, and billing documentation
• Coordinate order fulfilment activities and ensure timely delivery to customers
• Handle customer complaints, delivery issues, returns (RMA), and service-related enquiries
• Support contract administration and customer documentation requirements
• Coordinate samples, catalogues, and marketing material fulfilment
• Prepare service performance and complaint reports
• Liaise with internal stakeholders to ensure smooth execution of customer orders
• Participate in inventory stock takes and perform other ad-hoc duties as assigned

Education

Diploma in Business Administration

2+ years experience in customer service

Job description

The Opportunity:

Adecco is partnering with a global leader in electronic manufacturer, and we are looking for aCustomer Service Executive to join their Singapore team.

This role offers the opportunity to support regional customers across order management, customer service, fulfilment coordination, and quotation management within a structured multinational environment.

• Employment Type: Permanent, Full-Time
• Location: East Region
• Working Hours: Monday – Friday, 8.30am to 5.30pm / 9am to 6pm
• Salary Package: Up to $4,500 + AWS + Variable Bonus

The Job:

• Manage customer enquiries, quotations (RFQ), order processing, and billing documentation
• Coordinate order fulfilment activities and ensure timely delivery to customers
• Handle customer complaints, delivery issues, returns (RMA), and service-related enquiries
• Support contract administration and customer documentation requirements
• Coordinate samples, catalogues, and marketing material fulfilment
• Prepare service performance and complaint reports
• Liaise with internal stakeholders to ensure smooth execution of customer orders
• Participate in inventory stock takes and perform other ad-hoc duties as assigned

The Talent:

• Diploma in Business Administration or related disciplines
• Minimum 2 years of experience in customer service, sales support, order processing, or customer operations
• Experience supporting customers within a B2B environment will be advantageous
• Exposure to planning, fulfilment, inventory, or operational coordination would be beneficialStrong communication and customer service skills
• Able to manage multiple priorities and work effectively in a fast-paced environment
• Independent, proactive, and detail-oriented
• Strong time management and organisational skills