Customer Service Executive

C & W ELECTRONICS PTE LTD; Singapore; On-site; SGD 40,176 - 66,960; Full time

Job summary

C & W ELECTRONICS PTE LTD is seeking a capable Sales Coordinator to support customer inquiries, manage orders, and coordinate with planning, warehouse and logistics to ensure on-time delivery. You will process POs and create Sales Orders in Dynamics 365 BC, while maintaining accurate records and documentation.

The role requires 1–2 years in sales administration, strong English and Mandarin communication, and proficiency with Microsoft Office.

Qualifications

• Diploma or equivalent in Business Administration, Sales or related field.
• 1–2 years in sales coordination, customer service or sales administration.
• Experience with ERP systems is a plus.
• English and Mandarin communication to liaise with Chinese-speaking stakeholders.

Responsibilities

• Handle customer inquiries and provide sales support including order status and delivery schedules.
• Process POs, verify details, and create Sales Orders in Dynamics 365 Business Central.
• Coordinate with Planning, Warehouse and logistics to ensure timely fulfilment and delivery.
• Prepare and maintain sales and shipping documents (DOs, invoices, debit/credit notes, export docs).
• Monitor sales backlog, outstanding orders, customer payments and shipment progress.
• Coordinate freight, duty and tax payment requests and RMA activities.
• Maintain accurate sales records, reports, customer data and filing.
• Data entry and ad-hoc duties or projects as assigned.

Skills

Microsoft Excel

Microsoft Word

Microsoft Outlook

Effective communication

Interpersonal skills

Organizational skills

Multitasking

Problem solving

Education

Diploma / Higher NITEC in Business Administration or Sales or related

Tools

ERP system (Dynamics 365 Business Central)

Job description

Key Responsibilities

• Handle customer enquiries and provide sales support, including order status, delivery schedules, product issues, and complaint resolution.
• Process customer Purchase Orders (POs), verify order details, and create Sales Orders in the ERP system (Dynamics 365 Business Central).
• Coordinate with Planning, Warehouse, and logistics providers to ensure timely order fulfilment, shipment, and delivery.
• Prepare and maintain sales and shipping documents, including Delivery Orders (DOs), Sales Invoices, Debit Notes, Credit Notes, and export documentation.
• Monitor sales backlog, outstanding orders, customer payments, and shipment progress to ensure smooth order execution.
• Coordinate freight arrangements, duty & tax payment requests, and Return Material Authorization (RMA) activities.
• Maintain accurate sales records, reports, customer data, and document filing.
• Perform data entry and other duties or projects as assigned.

Requirements

• Diploma, Higher NITEC, or equivalent qualification in Business Administration, Sales, or a related discipline.
• Minimum 1–2 years of experience in sales coordination, customer service, or sales administration.
• Experience using an ERP system is an advantage.
• Able to communicate effectively in both English and Mandarin to liaise with Chinese-speaking internal and external stakeholders.
• Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Strong communication and interpersonal skills.
• Good organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Meticulous, responsible, and able to work independently as well as in a team.
• Positive attitude with strong problem-solving and customer service skills.