Customer Service Executive

DAIKIN ASIA SERVICING PTE LTD; Singapore; On-site; SGD 40,000 - 64,000; Full time

Job summary

DAIKIN Asia Servicing Pte Ltd is seeking a dedicated candidate to handle order processing and delivery coordination, ensuring timely execution and high-quality customer service across channels. The role requires close collaboration with internal teams and proactive communication with customers.

Applicants should have a Diploma and 2-3 years of related experience, strong Excel skills, and excellent communication.

Qualifications

• Diploma required or equivalent.
• 2-3 years of experience in order processing, delivery arrangement, and customer relationship management.
• Customer-oriented with strong communication and interpersonal skills.
• Experience handling customer inquiries and claims via email and phone.
• Able to take inititiive and hardworking.
• Proficient in Excel (V-lookup, Pivot tables, simple formulas).
• Experience in SAP is an added advantage.
• Team player yet able to work independently.

Responsibilities

• Perform sales order management for customers.
• Allocate stocks and arrange delivery for customers’ orders.
• Provide quality customer service support via email and phone.
• Handle customer inquiries and escalate issues promptly.
• Conduct regular meetings with customers for close communication.
• Perform problem-solving for value-added customers.
• Extract and tabulate data for monthly reporting.
• Collaborate with internal teams to ensure timely resolutions.
• Promote or recommend new products to existing customers.
• Any other ad hoc tasks and projects assigned.

Skills

Communication skills

Customer service

Team player

Problem solving

Education

Diploma

Tools

Excel

SAP

Job description

RESPONSIBILITIES

• Perform sales order management for customers.
• Perform allocation of stocks and arrange delivery for customers’ orders.
• Provide quality customer service support to customers over e-mail and phone.
• Handle customer enquiries efficiently and escalate issues promptly when required.
• Conduct regular meetings with customers for close communication.
• Perform problem solving to value-added customers.
• Extract and tabulate data for monthly reporting.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Promote or recommend new products to existing customers.
• Any other ad hoc tasks and projects assigned.

REQUIREMENTS

• Minimum Diploma in any field.
• At least 2-3 years of relevant experiences on order processing and delivery arrangement, customer relationship management.
• Customer oriented with strong communication and interpersonal skills.
• Experience in handling customers’ inquiries and claims by emails and phone calls.
• Able to take initiative and hardworking.
• Possess Excel skills and knowledge such as, V-lookup, Pivot tables, and simple formulae.
• Experience in SAP will have an added advantage.
• Team player and also able to work independently.