Customer Service Executive

ORICUS SEMICON SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 30,000 - 48,000; Full time

Job summary

ORICUS SEMICON SOLUTIONS PTE. LTD. is seeking a Customer Service Executive to manage customer orders and inquiries, ensuring accurate processing and timely delivery.

You will interact with logistics, warehouse and planning teams to support order fulfillment, while maintaining a positive customer experience. The role requires 1–2 years in customer service or order management, strong communication skills in English, and preferred Mandarin language capability.

Qualifications

• 1-2 years of experience in customer service, order management or supply chain operations.
• Strong problem-solving and communication skills.
• Proficiency in English required; Mandarin is a plus.

Responsibilities

• Enter and process customer orders accurately.
• Confirm orders with customers and provide delivery timelines.
• Track orders and ensure timely fulfillment.
• Provide updates on order status, delivery schedules, and issues.
• Resolve routine customer issues and escalate when necessary.
• Fulfill individual and contribute to team KPIs (OTIF, order accuracy, response time).
• Liaise with logistics, warehouse and planning teams to support order fulfillment.
• Follow up on delivery and documentation requirements.
• Other adhoc tasks where necessary.

Skills

Customer service

Order management

Supply chain operations

Problem solving

Communication

Job description

Position Summary

The Customer Service Executive is responsible for processing customer orders, handling inquiries and ensuring timely and accurate service delivery while maintaining a positive customer experience.

Key Responsibilities

• Enter and process customer orders accurately.
• Confirm orders with customers and provide delivery timelines.
• Track orders and ensure timely fulfillment.
• Provide updates on order status, delivery schedules, and issues.
• Resolve routine customer issues and escalat when necessary.
• Fulfill individual and contribute to team KPIs (OTIF, order accuracy, response time).
• Liaise with logistics, warehouse, and planning teams to support order fulfillment.
• Follow up on delivery and documentation requirements.
• Other adhoc tasks where necessary.

Experience

• Min. 1-2 years of experience in customer service, order management or supply chain operations.
• Strong problem-solving and communication skills.
• Proficiency in English required, Mandarin is a plus

Working Hours/ Location

• Hours: Monday to Friday 8.30 am to 6.15pm
• Location: Lok Yang