Customer Service Executive (Order Fulfilment)

SYSPEX TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

SYSPEX TECHNOLOGIES PTE. LTD. in Singapore is seeking a proactive Customer Service Executive to handle inquiries, process orders, and support sales activities.

You will maintain accurate records in the CRM, coordinate with logistics, and assist with quotations and proposals. The ideal candidate has at least a diploma or degree in Business or related field, 2 years of experience in order processing or sales support, and strong communication and organizational skills to thrive in a fast-paced

Qualifications

• Diploma or degree in Business or related field; a degree is a plus.
• At least 2 years of experience in order processing or sales support.
• Able to cope in a fast-paced environment while maintaining accuracy and quality.
• Strong communication and interpersonal skills.
• Good organisational and multitasking abilities.
• Independent and self-motivated with a positive working attitude.

Responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner.
• Provide product information, quotations, and order status updates.
• Process sales orders and coordinate with logistics/warehouse for timely delivery.
• Handle and resolve customer complaints or issues efficiently.
• Maintain accurate customer records and service history in the CRM system.
• Support the sales team by generating quotations, preparing proposals, and managing documentation.
• Prepare Purchase Requisitions (PR) / Sales Orders (SO) and arrange delivery.
• Arrange installation and demonstration of packaging and warehousing machines and equipment.

Skills

Communication skills

Interpersonal skills

Multitasking

Education

Diploma or degree in Business/Sales

Tools

Microsoft Office

CRM systems

Job description

We are seeking a proactive and customer-orientedCustomer Service Executiveto join our team. The ideal candidate will handle customer inquiries, process orders, and actively support sales activities.

Job Responsibilities:

• Respond to customer inquiries via phone and email in a timely and professional manner.

• Provide product information, quotations, and order status updates.

• Process sales orders and coordinate with logistics/warehouse for timely delivery.

• Handle and resolve customer complaints or issues efficiently.

• Maintain accurate customer records and service history in the CRM system.

• Support the sales team by generating quotations, preparing proposals, and managing documentation.

• Prepare Purchase Requisitions (PR) / Sales Orders (SO) and arrange delivery.

• Arrange installation and demonstration of packaging and warehousing machines and equipment.

Job Requirements:

• Diploma or equivalent; a degree in Business, Sales, or related field is a plus.

• At least 2 years of experience in order processing and/or sales support preferred.

• Able to cope in a fast-paced working environment while maintaining accuracy and quality.

• Strong communication and interpersonal skills.

• Good organisational and multitasking abilities.

• Independent and self-motivated, desire to acquire new knowledge, good initiative and with positive working attitude.

• Proficient in Microsoft Office and CRM systems.