Senior Customer Service Executive (Order Management)

Corestaff Pte Ltd; Singapore; On-site; SGD 61,000 - 84,000; Full time

Job summary

Corestaff Pte Ltd is seeking a Senior Sales Support Executive in Singapore to manage end‑to‑end customer orders and coordinate the Sales Support team. The role requires experience in order processing, servicing customers, and cross‑functional collaboration with operations and warehouse teams.

The candidate should have ERP experience and a background in food manufacturing or FMCG, with strong communication and organizational skills. Occasional weekend coverage may be needed.

Qualifications

• Diploma or Degree in Business, Supply Chain, Logistics or related discipline.
• Experience in Customer Service, Order Management, Sales Support or Customer Operations.
• Strong hands‑on experience in order processing and order fulfilment.
• Experience guiding junior staff, coordinating workload or supporting team operations.
• Proficient in ERP or order management systems.
• Experience in food manufacturing, FMCG, distribution or manufacturing environments.
• Strong communication, coordination and problem‑solving skills.
• Process‑driven, organised and able to work in a fast‑paced environment.
• Occasional Saturday and Public Holiday support when required.

Responsibilities

• Manage end-to-end customer orders, including processing, amendments, returns and exchanges.
• Coordinate with Operations, warehouse and internal departments to ensure timely order fulfilment.
• Handle customer enquiries, delivery issues, billing matters and service escalations.
• Process debit and credit notes; maintain accurate customer and order records.
• Support and guide junior Sales Support team members in daily work.
• Assist with work scheduling, manpower allocation and daily task coordination.
• Monitor Sales Support performance and prepare operational reports.
• Identify recurring service or operational issues and support process improvements.
• Maintain good working relationships with customers and internal stakeholders.

Skills

Customer Service

Order Processing

Sales Support

Team Leadership

ERP Systems

Food FMCG

Education

Diploma/Bachelor in Business

Supply Chain/Logistics

Tools

ERP Systems

Job description

Job Summary

Our client is an established food manufacturing and distribution company seeking an experienced Senior Sales Support Executive to manage customer orders and support the daily coordination of the Sales Support team.

Responsibilities

• Manage end-to-end customer orders, including order processing, amendments, returns and exchanges.

• Coordinate closely with Operations, warehouse and other internal departments to ensure accurate and timely order fulfilment.

• Handle customer enquiries, delivery issues, billing matters and service escalations.

• Process debit and credit notes and maintain accurate customer and order records.

• Support and guide junior Sales Support team members in their daily work.

• Assist with work scheduling, manpower allocation and daily task coordination.

• Monitor Sales Support performance and prepare relevant operational reports.

• Identify recurring service or operational issues and support process improvement initiatives.

• Maintain good working relationships with customers and internal stakeholders.

Requirements

• Diploma or Degree in Business, Supply Chain, Logistics or a related discipline.

• Relevant experience in Customer Service, Order Management, Sales Support or Customer Operations.

• Strong hands‑on experience in order processing and order fulfilment.

• Experience guiding junior staff, coordinating workload or supporting team operations will be advantageous.

• Proficient in ERP or order management systems.

• Experience in food manufacturing, FMCG, distribution or other manufacturing environments will be advantageous.

• Strong communication, coordination and problem‑solving skills.

• Process‑driven, organised and comfortable working in a fast‑paced operational environment.

• Comfortable providing occasional Saturday and Public Holiday support when required, with time off provided accordingly.