Customer Service Executive (Order Fulfilment)

INDOGUNA (SINGAPORE) PTE LTD; Singapore; On-site; SGD 31,000 - 46,000; Full time

Job summary

INDOGUNA (SINGAPORE) PTE LTD is seeking a Customer Service Officer (Order Processing) to manage orders and respond to customer inquiries. You will work closely with sales and logistics to ensure timely fulfillment and maintain accurate records of all orders, modifications, and cancellations.

The role emphasizes delivering excellent service, resolving issues professionally, and contributing to process improvements based on customer feedback. Fresh graduates are welcome to apply.

Qualifications

• Proven customer service skills with a customer-centric approach.
• Able to multitask and work well in a fast-paced environment with keen attention to detail.
• Strong written and verbal communication abilities.
• Experience in order processing software or systems; SAP S4 familiarity is a plus.

Responsibilities

• Process customer orders accurately and efficiently using designated systems or software.
• Respond promptly to inquiries via phone, email, or chat about orders, delivery, or products.
• Collaborate with sales and logistics teams to ensure timely order fulfillment and resolve discrepancies.
• Maintain accurate records of customer interactions and transactions, including orders and modifications.
• Assist in resolving complaints or escalations to achieve positive outcomes.
• Continuously improve customer service procedures to enhance efficiency and service quality.
• Provide insights to management based on customer interactions to improve products or services.

Skills

Customer service

Communication

Multitasking

Problem solving

Attention to detail

Order processing

SAP S4 (plus)

Education

GCE N/O Level

Tools

SAP S4

Job description

Job purpose
As a Customer Service Officer (Order Processing), you will be an integral part of our operations, ensuring seamless order processing and maintaining exceptional customer satisfaction. You'll be responsible for managing orders, addressing inquiries, and providing exemplary service to our valued customers.

Duties and responsibilities

• Process customer orders accurately and efficiently using our designated systems or software.
• Respond promptly to customer inquiries via phone, email, or chat, addressing any concerns or questions related to orders, delivery, or products.
• Collaborate closely with the sales and logistics teams to ensure timely order fulfillment and resolve any discrepancies or issues that may arise.
• Maintain accurate records of customer interactions and transactions, ensuring proper documentation of orders, modifications, and cancellations.
• Assist in the resolution of customer complaints or escalations, striving to achieve positive outcomes and customer satisfaction.
• Continuously improve customer service procedures and processes to enhance efficiency and service quality.
• Provide insights and feedback to management based on customer interactions to improve products or services.

Qualifications

• Minimum GCE ‘N’ or ‘O’ Levels or its equivalent
• Fresh graduates are also welcome
• Excellent communication skills (verbal and written) with a customer-centric approach.
• Ability to multitask and work effectively in a fast-paced environment while maintaining attention to detail.
• Problem-solving skills and the ability to handle challenging situations professionally.
• A proactive attitude with a commitment to delivering exceptional customer service.
• Proven experience in a customer service role, preferably in the food service or hospitality industry.
• Strong proficiency in order processing software or systems; familiarity with SAP S4 is a plus.