Customer Service Executive (1 year contract)

GULF ASIA-PACIFIC PTE. LTD.; Singapore; On-site; SGD 48,000 - 78,000; Full time

Job summary

Gulf Asia-Pacific Pte. Ltd. in Singapore is seeking a results-driven Order Management and Customer Service professional to ensure seamless order processing, effective communication, and cross-functional coordination across internal teams.

You will own end-to-end order fulfilment, manage documentation, and liaise with sales and logistics to maintain OTIF and customer satisfaction. Ideal candidate has 4–7 years of experience with ERP systems and strong communication.

Qualifications

• Diploma or degree in business, supply chain, or related field.
• 4–7 years experience in customer service, preferably in lubricants, chemicals, or FMCG industries.
• Experience in order management, exports/imports, and documentation (e.g., LC, shipping, customs).
• Strong knowledge of ERP systems (SAP/Oracle or equivalent) and Microsoft Office.
• Excellent communication and interpersonal skills.
• Ability to work independently under pressure and manage multiple priorities.

Responsibilities

• Manage the end-to-end order fulfilment process, from order receipt to delivery and invoicing.
• Ensure accuracy in processing customer purchase orders, sales contracts, and related documentation.
• Monitor order status proactively and keep customers updated on delivery timelines.
• Coordinate with production planning, warehouse, and logistics teams to ensure on-time delivery (OTIF).
• Track shipments, resolve transport issues, and ensure all export/import documentation complies with regulatory requirements.
• Liaise with freight forwarders and third-party logistics providers when needed.
• Prepare regular reports on customer service KPIs such as OTIF, order accuracy, and complaint resolution.

Skills

Customer-centric

Communication skills

Multitasking

ERP familiarity

Exports/Imports

Education

Diploma/Degree in Business

4–7 years experience in CS/CS

Tools

SAP/Oracle ERP

Job description

To provide exceptional customer service through efficient order management, effective communication, and seamless coordination across internal teams. This role ensures customer satisfaction, accuracy in order processing, and compliance with company standards, supporting overall business growth and operational excellence.

Order Management

• Manage the end-to-end order fulfilment process, from order receipt to delivery and invoicing.
• Ensure accuracy in processing customer purchase orders, sales contracts, and related documentation.
• Monitor order status proactively and keep customers updated on delivery timelines.

Customer Relationship Management

• Act as the first point of contact for customers, addressing inquiries, complaints, and service issues.
• Build strong relationships with key accounts and distributors to enhance customer satisfaction.
• Collaborate with sales and supply chain teams to align customer needs with plant capability.

Logistics & Coordination

• Coordinate with production planning, warehouse, and logistics teams to ensure on-time delivery (OTIF).
• Track shipments, resolve transport issues, and ensure all export/import documentation complies with regulatory requirements.
• Liaise with freight forwarders and third-party logistics providers when needed.

Reporting & Process Improvement

• Prepare regular reports on customer service KPIs such as OTIF, order accuracy, and complaint resolution.
• Support continuous improvement initiatives to streamline order management and enhance customer satisfaction.
• Assist in developing and implementing standard operating procedures for customer service excellence.

Education & Qualifications

• Diploma/Degree in Business, Supply Chain, or related field.
• 4 to 7 years of experience in customer service, preferably in lubricants, chemicals, or FMCG industries.
• Experience in order management, exports/imports, and documentation (e.g., LC, shipping, customs).
• Strong knowledge of ERP systems (SAP/Oracle or equivalent) and Microsoft Office.
• Excellent communication and interpersonal skills.
• Ability to work independently under pressure and manage multiple priorities.

Technical Skills

• Customer-Centric Mindset
• Problem-Solving & Escalation Handling
• Strong Organizational & Multi-tasking Skills
• Collaboration & Teamwork
• Attention to Detail & Accuracy
• Proficiency in ERP / O2C Systems