Customer Service Executive - Office Hours

SCIENTEC CONSULTING PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

ScienTec Consulting Pte Ltd is seeking a customer-oriented professional to be the first point of contact for customer inquiries. You will handle enquiries with a solutions-first mindset and ensure accurate, friendly support. The role requires a Diploma or equivalent and is restricted to Singaporeans.

By applying, you consent to data processing under ScienTec's privacy policy. Only shortlisted candidates will be contacted. Ho Kah Yeow | R1879233

Qualifications

• Minimum GCE O-Level, Diploma, or equivalent in any discipline.
• Singaporeans Only.

Responsibilities

• Handle customer enquiries professionally and efficiently.
• Listen actively to understand customer needs and provide accurate responses.
• Resolve customer enquiries at first point of contact where possible; escalate complex cases as needed.
• Collaborate with team to flag recurring issues and contribute to service improvements.

Skills

Customer service

Communication

Active listening

Education

Diploma or equivalent

Job description

About the Role

You will be the first point of contact for customers reaching out - handling enquiries, crowd control and provide accurate solutions with a professional and friendly approach.

What You Will Do

• Handle customer enquiries professionally, efficiently, and with a solutions-first mindset
• Listen actively to understand customer needs and provide accurate, helpful responses
• Resolve customer enquiries and issues at first point of contact wherever possible, escalating complex cases appropriately
• Collaborate with team members and supervisors to flag recurring issues and contribute to service improvements

What We Are Looking For

• Minimum GCE O-Level, Diploma, or equivalent in any discipline.
• Singaporeans Only

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec's Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data as it is not required at this application stage.

All applications will be processedwith strict confidence. Only shortlisted candidates will be contacted.

Ho Kah Yeow | R1879233

ScienTec Consulting Pte Ltd |11C5781