Customer Service Executive

MCI CAREER SERVICES PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

MCI CAREER SERVICES PTE. LTD. in Singapore is seeking a Customer Service professional to handle inquiries across multiple channels, provide accurate information, and ensure timely resolution of issues within the FMCG/Food sector.

You will coordinate with Sales, Logistics, Finance and Warehouse, maintain records, monitor order status, and contribute to continuous service improvements. The role requires at least a diploma, 3 years of relevant experience, strong communication, detail orientation,

Qualifications

• Minimum 3 years' relevant experience in customer service in FMCG/Food industry.
• Strong attention to detail with excellent organisational skills.
• Proficient in Microsoft Office applications; familiarity with ERP or order management systems is an advantage.
• A proactive and positive team player with a service-oriented mindset.

Responsibilities

• Handle customer enquiries promptly and professionally through various communication channels (phone, email, WhatsApp).
• Provide accurate information, resolve issues effectively, and follow up to ensure customer satisfaction.
• Process customer orders accurately and timely.
• Coordinate with internal teams such as Sales, Logistics, Finance, and Warehouse to support order execution.
• Maintain accurate and updated records of customer interactions and transactions.
• Monitor and track order status to ensure timely fulfilment and delivery.
• Participate in continuous improvement initiatives to enhance service delivery standards.

Skills

Customer service

Communication skills

Multitasking

Detail-oriented

MS Office

ERP/order management

Team player

Education

Diploma / O level equivalent

Tools

ERP systems

Job description

Department: Customer Service

Report to: Assistant Customer Service Manager

Key Responsibilities

• Handle customer enquiries promptly and professionally through various communication channels (e.g. phone, email, whatsapp).
• Provide accurate information, resolve issues effectively, and follow up to ensure customer satisfaction.
• Process customer orders' accurately and timely.
• Support our customers by addressing their queries and requests, where required for business purposes.
• Coordinate closely with internal teams such as Sales, Logistics, Finance, and Warehouse to support smooth order execution.
• Maintain accurate and updated records of customer interactions and transactions.
• Monitor and track order status to ensure timely fulfilment and delivery.
• Participate in continuous improvement initiatives to enhance service delivery standards.
• Support ad-hoc administrative or operational tasks as assigned.

Requirements

• Minimum O level or equivalent qualification/Diploma.
• Minimum 3 years' relevant experience in customer service in FMCG/Food industry.
• Strong attention to detail with excellent organisational skills.
• Strong interpersonal and communication skills, with a customer-centric mindset.
• Ability to multitask, problem-solve, and remain calm under pressure.
• Proficient in Microsoft Office applications; familiarity with ERP or order management systems is an advantage.
• A proactive and positive team player with a service-oriented mindset.

Mon - Fri (830am - 545pm), Sat (830am -1230pm)
5.5 days (Alternate Sat)

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

https://www.mci.com.sg/wp-content/uploads/2025/09/MCI-Job-Applicant-Data-Protection-Notice.pdf

We regret to inform that only shortlisted candidates would be notified.