Customer Service Executive (Email & Call Support)

REVUP PROSERVICES PTE. LTD.; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

REVUP PROSERVICES PTE. LTD. in Singapore is seeking a customer service representative to handle email and phone inquiries, provide accurate information, and resolve issues professionally.

You will maintain customer records, escalate complex cases, and ensure timely resolution while delivering a positive experience that meets service standards. Strong communication, teamwork, and proficiency in Microsoft Office are essential as you collaborate with multiple departments to support customers and

Qualifications

• Must have customer service experience or call centre exposure.
• Good verbal and written communication skills.
• Proficient with Microsoft Office applications.

Responsibilities

• Respond promptly to customer enquiries via email and phone calls.
• Provide accurate information and resolve customer issues professionally.
• Follow up on customer requests and ensure timely resolution.
• Maintain accurate customer records and update internal systems.
• Escalate complex cases to the relevant departments when necessary.
• Deliver a positive customer experience while meeting service standards.
• Perform general administrative and customer support duties.

Skills

Customer service

Communication skills

Teamwork

Problem solving

Independence

Education

GCE 'N'/'O' Level, NITEC, Diploma or equivalent

Tools

Microsoft Office

Job description

Job Responsibilities

• Respond promptly to customer enquiries via email and phone calls.


• Provide accurate information and resolve customer issues professionally.


• Follow up on customer requests and ensure timely resolution.


• Maintain accurate customer records and update internal systems.


• Escalate complex cases to the relevant departments when necessary.


• Deliver a positive customer experience while meeting service standards.


• Perform general administrative and customer support duties.

Requirements

• Minimum GCE 'N'/'O' Level, NITEC, Diploma, or equivalent.


• Prior customer service or call centre experience is an advantage.


• Good verbal and written communication skills.


• Proficient in Microsoft Office applications.


• Positive attitude with strong problem-solving skills.


• Able to work independently and as part of a team.