Customer Service Executive - Ocean Freight Executive

HAROLD CONSULTANCY; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

HAROLD CONSULTANCY in Singapore is seeking a hands-on Ocean Freight Executive to manage daily sea freight operations, coordinating shipments, handling documentation, and liaising with carriers for both imports and exports.

You will track shipments, resolve issues, ensure compliance with local regulations, and support customer and internal teams with timely updates. The role offers growth opportunities in a growing logistics operation with regional trade lanes.

Qualifications

• Diploma or equivalent in logistics or supply chain related field.
• 2–3 years of experience in ocean freight operations (import/export).
• Familiar with FCL/LCL processes and shipping documentation.

Responsibilities

• Manage full-cycle ocean freight operations (import/export) for FCL and LCL shipments.
• Coordinate with shipping lines, co-loaders, and trucking companies to secure space and schedule pickups and deliveries.
• Track shipment status and provide timely updates to customers and internal stakeholders.
• Prepare and process shipping documents including B/L, Sea Waybill, COO and relevant permits.
• Ensure compliance with Singapore Customs regulations and other trade requirements.

Skills

Communication skills

Attention to detail

Teamwork

Education

Diploma in Logistics or Supply Chain Management

Tools

Microsoft Office

Job description

About the Role

We are looking for a hands-onOcean Freight Executiveto manage daily sea freight operations. You will be responsible for coordinating shipments, handling documentation, liaising with carriers and co-loaders, and ensuring smooth end-to-end execution for both import and export shipments.

This role is based in Singapore and supports a growing logistics operation with regional trade lanes.

Key Responsibilities

Operations & Coordination

• Manage full-cycle ocean freight operations (import & export) for FCL and LCL shipments.

• Coordinate with shipping lines, co-loaders, and trucking companies to secure space and schedule pick-ups and deliveries.

• Track shipment status and provide timely updates to customers and internal stakeholders.

• Handle shipment-related issues, including delays, damages, and documentation discrepancies.

Documentation & Compliance

• Prepare and process shipping documents including Bill of Lading (B/L), Sea Waybill, Permit declarations, and Certificate of Origin (COO).

• Ensure compliance with Singapore Customs regulations and other relevant trade requirements.

• Verify vendor invoices and assist with cost reconciliation.

Customer & Stakeholder Management

• Liaise with customers, overseas agents, and internal teams (sales, finance, warehouse) to ensure smooth shipment execution.

• Respond to customer inquiries and provide proactive shipment updates.

Reporting & Administration

• Maintain accurate shipment records in the company's operating system.

• Support month-end closing activities related to ocean freight billing and documentation.

Requirements

• Diploma in Logistics, Supply Chain Management, or related field.

• Minimum 2–3 years of experience in ocean freight operations (import/export).

• Familiarity with FCL and LCL processes, permit declarations, and shipping documentation.

• Experience with shipping lines, co-loaders, and local trucking coordination.

• Proficient in Microsoft Office (Excel, Word).

• Good communication skills and ability to work independently.

Why Join?

• Be part of a growing logistics company with regional presence.

• Work in a collaborative environment with experienced logistics professionals.

• Opportunity to handle diverse trade lanes and develop your ocean freight expertise.