Customer Service Executive

PEOPLE PROFILERS PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A recruitment agency in Singapore seeks a Customer Service Executive to address customer inquiries across various channels and manage service requests in the CRM. The role requires strong communication and interpersonal skills, customer service experience is preferred. Candidates will receive on-the-job training for task proficiency. Interested candidates should submit their resume by email and will be notified only if shortlisted.

Qualifications

• Prior experience in customer service, call centers, or banking environments is a plus.
• OJT will be provided to ensure proficiency in all required tasks.

Responsibilities

• Address and resolve customer inquiries through multiple channels.
• Ensure accurate logging of customer service requests in the CRM system.
• Generate and prepare reports for customer service.
• Maintain and manage the spare parts inventory.

Skills

Customer Service Oriented

Strong phone etiquette

Communication skills

Interpersonal skills

Proficiency in MS Office

Tools

SAP

Job description

Responsibilities

• Address and resolve customer inquiries through phone, email, social media, and live chat channels swiftly and efficiently.
• Ensure accurate and timely logging of all customer service requests and follow-up interactions in the CRM system.
• Work closely with internal teams to resolve customer issues and follow up as necessary.
• Report emerging issues, query trends, and recurring service failures to the team lead or manager, ensuring corrective actions are taken to prevent future problems.
• Assist with the preparation and invoicing of both local and export spare part orders.
• Generate and prepare weekly and monthly reports for customer service and submit these to the business unit and head of department.
• Maintain and manage the spare parts inventory.
• Take on other duties and project work as assigned.

Requirements

• Prior experience in customer service, call centers, or banking environments handling calls and correspondence is a plus.
• Customer Service Oriented
• Strong phone etiquette, comprehension, communication, and interpersonal skills.
• Proficiency in MS Office
• Familiarity with SAP is advantageous.
• OJT will be provided to ensure proficiency in all required tasks.

Please submit your updated resume in Word format by using theApply Now Button
We regret that only shortlisted candidates will be notified.

Email resume [e-mail]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: [phone]

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398