Inside Sales Executive / Sales Support Specialist

Wavelength Opto-Electronic (S) Pte Ltd; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

Wavelength Opto-Electronic (S) Pte Ltd is seeking a customer-focused Sales/Inside Sales Support professional to be the main contact for customers from enquiry to delivery. You will prepare quotations, process orders, coordinate shipments with internal teams, and ensure a smooth sales fulfilment process.

This role rewards a detail-oriented individual with strong communication skills and the ability to work independently as well as in a team.

Qualifications

• Diploma or higher in Sales/Marketing, Customer Service, Admin, Logistics, Supply Chain, Engineering, or related field.
• Experience in inside sales, sales support, or industrial customer service is an advantage.
• Detail-oriented with strong sense of responsibility for the full sales fulfilment cycle.
• Self-motivated and able to work independently, taking initiative to get things done.
• Good team player with high integrity and strong communication skills.
• Bilingual in English and Mandarin, to liaise with Chinese-speaking customers and suppliers.
• Fresh graduates are welcome to apply. Training will be provided.

Responsibilities

• Handle pre-sales enquiries and prepare accurate quotations promptly
• Follow up proactively on outstanding quotations and orders to help convert sales
• Manage end-to-end order processing, including order entry, PO verification, and invoicing
• Work with internal teams (e.g. logistics, warehouse) to track shipment schedules and ensure on-time delivery
• Provide post-sales support by updating customers on shipment status, gathering feedback, and meeting specific customer requirements
• Assist with customer complaints, product returns, and replacements

Skills

Detail-oriented

Self-motivated

Communication skills

Bilingual English/Mandarin

Education

Diploma or higher in Sales/Marketing or related field

Job description

About the role

You'll be the main contact for customers from enquiry to delivery. You'll prepare quotations, process orders, coordinate shipments with our internal teams, and make sure customers are well looked after the sale. This suits a detail-oriented person who enjoys keeping things running smoothly and dealing with customers.

Key responsibilities

• Handle pre-sales enquiries and prepare accurate quotations promptly

• Follow up proactively on outstanding quotations and orders to help convert sales

• Manage end-to-end order processing, including order entry, PO verification, and invoicing

• Work with internal teams (e.g. logistics, warehouse) to track shipment schedules and ensure on-time delivery

• Provide post-sales support by updating customers on shipment status, gathering feedback, and meeting specific customer requirements

• Assist with customer complaints, product returns, and replacements

About you

• Diploma or higher in Sales/Marketing, Customer Service, Admin, Logistics, Supply Chain, Engineering, or a related field

• Experience in inside sales, sales support, or industrial customer service is an advantage

• Detail-oriented, with a strong sense of responsibility for the full sales fulfilment cycle

• Self-motivated and able to work independently, taking initiative to get things done

• Good team player with high integrity and strong communication skills

• Bilingual in English and Mandarin, to liaise with Chinese-speaking customers and suppliers

• Fresh graduates are welcome to apply. Training will be provided.