Indoor Sales Executive

Phoenix Contact; Singapore; On-site; SGD 3,200 - 5,200; Full time

Job summary

Phoenix Contact Singapore is seeking an energetic Indoor Sales Executive to support sales activities, handle customer inquiries, prepare quotations, and build strong relationships to drive growth.

You will collaborate with the Outdoor sales team, manage orders, respond promptly to delivery schedules, and help with monthly reporting. A diploma with at least 2 years in indoor sales and strong MS Excel skills are required.

Qualifications

• Diploma in any discipline with at least 2 years in indoor sales.
• Proficient in MS Excel and MS Word.
• Customer-oriented with a pleasant personality.
• Strong communication, analytical and problem-solving skills.
• Fluent in English, written and spoken.

Responsibilities

• Support Outdoor sales team on quotation generation and set up appointments.
• Route qualified opportunities to the appropriate salesperson.
• Respond promptly to customer enquiries including delivery schedules and quotations.
• Resolve customer complaints and drive solutions.
• Maintain knowledge of customer service processes across segments.
• Prepare monthly reports and support management with special projects.

Skills

Customer-focused

Communication skills

Problem solving

Team collaboration

Education

Diploma (any discipline)

Tools

MS Excel

MS Word

Job description

We are seeking a proactive and customer-focused Indoor Sales Executive to support sales activities and deliver excellent customer service. The successful candidate will play a key role in driving sales growth, managing customer enquiries, preparing quotations, and building strong relationships with customers to achieve business objectives.

RESPONSIBILITIES:

• Support Outdoor sales team on quotation generation, sets up appointments with potential customers.
• Routing qualified opportunities to the appropriate salesperson for further development and closure.
• Always maintain customer focus, strive to exceed customer expectations wherever possible and respond to customers’ enquiries such as delivery schedules, quotations etc. promptly.
• Resolve customer complaints by being the focal person in driving for solutions.
• Take ownership of queries and proactively follow through to resolution.
• Ensure all customers’ queries are investigated and resolved, escalating issues to the Reporting Manager if appropriate.
• Maintain advanced working knowledge of all customer service processes for different business segments and communicate discrepancies/issues to Reporting Manager when necessary.
• Ensure internal and external customers are serviced promptly, respectful, and accurately.
• Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.
• Demonstrate a positive and flexible approach to changing business priorities.
• Assist Reporting Manager and management with any special projects assigned and provide backup to Reporting Manager when necessary.
• Support Reporting Manager and management on monthly report submission preparation

REQUIREMENTS:

• Diploma in any discipline with at least 2 years in indoor sales experience.
• Proficient in Microsoft office application especially in MS Excel and MS Words
• Customer-oriented with a pleasant personality.
• Good communication, analytical and problem-solving skills.
• Fluent in English in both written and spoken.
• Pleasant personality with initiative and customer oriented.
• Disciplined, hardworking and able to perform under pressure.
• Detail oriented, resourceful and ability to work independently.

Why Join Us?

• Unlock Your Potential: Benefit from competitive compensation and holistic training programs designed to develop your skills.
• Innovate with the Best: Thrive in a dynamic, collaborative environment that champions creativity and breakthrough thinking.
• Accelerate Your Growth: Seize clear pathways to advancement and build a fulfilling, long-term career with us.
• Get Recognized: Meaningful rewards and recognition for your contributions and performance.

At Phoenix Contact, we are on a mission to push the boundaries of what's possible in the industry, and we’re always on the lookout for visionary minds to shape the future alongside us.

Ready to make an impact? Join us and shape a future where your ideas matter!