Indoor Sales Executive

Phoenix Contact SEA Pte Ltd; Singapore; On-site; SGD 36,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Holistic training programs

Clear growth pathways

Performance recognition

Job summary

Phoenix Contact SEA Pte Ltd is seeking an Indoor Sales Executive to support sales activities, handle customer inquiries, prepare quotations, and build strong relationships with customers. The role emphasizes timely, accurate service and collaboration with the Outdoor sales team to drive growth.

The ideal candidate holds a Diploma with 2+ years in indoor sales, is proficient in MS Excel/Word, and communicates effectively in English in a fast-paced environment.

Qualifications

• Diploma in any discipline with at least 2 years in indoor sales experience.
• Proficient in Microsoft Excel and Word.
• Customer-oriented with good communication, analytical and problem-solving skills.
• Fluent in English, both written and spoken.

Responsibilities

• Support Indoor sales team on quotation generation and set up appointments.
• Route qualified opportunities to the appropriate salesperson for closure.
• Respond to customer inquiries promptly, including delivery schedules and quotations.
• Resolve customer complaints by driving solutions and taking ownership of queries.
• Work as part of a team to achieve department objectives and share knowledge.
• Assist Reporting Manager with special projects and provide backup when needed.
• Maintain knowledge of customer service processes across segments and escalate issues when necessary.
• Ensure customers are serviced promptly, accurately, and professionally.

Skills

Customer-focused

Communication

Problem-solving

Analytical

Teamwork

Detail oriented

Education

Diploma in any discipline

Tools

MS Excel

MS Word

Job description

About the role

We are seeking a proactive and customer-focused Indoor Sales Executive to support sales activities and deliver excellent customer service. The successful candidate will play a key role in driving sales growth, managing customer enquiries, preparing quotations, and building strong relationships with customers to achieve business objectives.

Key responsibilities:

• Support Outdoor sales team on quotation generation, sets up appointments with potential customers.

• Routing qualified opportunities to the appropriate salesperson for further development and closure.

• Maintain customer focus, strive to exceed customer expectations and respond to customers' enquiries such as delivery schedules, quotations etc. promptly.

• Resolve customer complaints by being the focal person in driving for solutions.

• Take ownership of queries and proactively follow through to resolution.

• Ensure all customers' queries are investigated and resolved, escalating issues to the Reporting Manager if appropriate.

• Maintain advanced working knowledge of all customer service processes for different business segments and communicate discrepancies/issues to Reporting Manager when necessary.

• Ensure internal and external customers are serviced promptly, respectful, and accurately.

• Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.

• Assist Reporting Manager and management with any special projects assigned and provide backup to Reporting Manager when necessary.

About you:

• Diploma in any discipline with at least 2 years in indoor sales experience.

• Proficient in Microsoft office application especially in MS Excel and MS Words.

• Customer-oriented with Good communication, analytical and problem-solving skills.

• Fluent in English in both written and spoken.

• Disciplined, hardworking and able to perform under pressure.

• Detail oriented, resourceful and ability to work independently.

Why Join Us?

• Unlock Your Potential: Benefit from competitive compensation and holistic training programs designed to develop your skills.

• Innovate with the Best: Thrive in a dynamic, collaborative environment that champions creativity and breakthrough thinking.

• Accelerate Your Growth: Seize clear pathways to advancement and build a fulfilling, long-term career with us.

• Get Recognized: Meaningful rewards and recognition for your contributions and performance.

At Phoenix Contact, we are on a mission to push the boundaries of what's possible in the industry, and we’re always on the lookout for visionary minds to shape the future alongside us.

Ready to make an impact? Join us and shape a future where your ideas matter!