Customer Service/Sales Coordinator (Engineering)

JE Human Resources Pte. Ltd.; Singapore; On-site; SGD 31,000 - 39,000; Full time

Benefits offered by this job

Performance Bonus

Quarterly incentive

Annual Profit Sharing

Free Parking

Medical & Dental

Job summary

JE Human Resources Pte. Ltd. is seeking a Customer Service Executive for a leading Singapore distributor of electrical, lighting, control and safety products.

The role is based in Kallang and involves handling enquiries, processing orders, and delivering excellent service from the office. You will coordinate with customers, suppliers, logistics, and internal teams, use the ERP system for orders, quotations, and invoicing, and strive for continuous improvement through AI tools to boost

Responsibilities

• Handle customer enquiries and prepare quotations based on customer requirements.
• Process sales orders, purchase requisitions, invoices, and delivery arrangements accurately using the ERP system.
• Monitor order status and coordinate with customers, suppliers, logistics, and internal departments to ensure timely delivery.
• Build and maintain strong customer relationships through responsive and professional service.
• Resolve customer enquiries and complaints, ensuring issues are addressed promptly and effectively.
• Source products, obtain supplier quotations, and support procurement activities to meet customer and project requirements.
• Maintain accurate sales and order documentation, ensuring compliance with company procedures.
• Be willing to adopt and leverage AI tools and digital technologies to improve work efficiency, productivity, and customer service processes.
• Demonstrate a continuous learning mindset by keeping up to date with new technologies, including AI applications relevant to the role.
• Support continuous process improvements and perform other duties as assigned by Management.

Job description

Our client is a Singapore’s leading distributor for electrical, lighting, control and safety products and accessories. Currently, they are looking for a Customer Service Executive to join their family.

Job Details

• Salary range: $2800-$3500 (depends on experience)

• Working Hour: Monday to Friday (8am-5.30pm)

• Working Location: Kallang (Central)

• Benefits: Performance Bonus (Twice a year), quarterly incentive, annual profit sharing

• Free parking, medical and dental benefits

Job Scope

• Handle customer enquiries and prepare quotations based on customer requirements.

• Process sales orders, purchase requisitions, invoices, and delivery arrangements accurately using the ERP system.

• Monitor order status and coordinate with customers, suppliers, logistics, and internal departments to ensure timely delivery.

• Build and maintain strong customer relationships through responsive and professional service.

• Resolve customer enquiries and complaints, ensuring issues are addressed promptly and effectively.

• Source products, obtain supplier quotations, and support procurement activities to meet customer and project requirements.

• Maintain accurate sales and order documentation, ensuring compliance with company procedures.

• Be willing to adopt and leverage AI tools and digital technologies to improve work efficiency, productivity, and customer service processes.

• Demonstrate a continuous learning mindset by keeping up to date with new technologies, including AI applications relevant to the role.

• Support continuous process improvements and perform other duties as assigned by Management.