Customer Service & Operations Executive (Air Freight)

A-SONIC LOGISTICS PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A-SONIC LOGISTICS PTE. LTD. in Singapore is seeking a Freight Coordination Specialist to support the Customer Service Supervisor with daily operations of air freight bookings for import and export.

You will act as the single point of contact for assigned customers, coordinating with airlines, co-loaders, and transporters to ensure timely space booking and cargo movement. The role requires strong communication, customer service and teamwork, with proficiency in MS Office and the ability to work

Qualifications

• Diploma/degree preferred for the role.
• Experience in freight forwarding with air freight and/or master co-loader knowledge.
• Strong customer service and coordination abilities.
• Good communication and interpersonal skills.

Responsibilities

• Assist Customer Service Supervisor with daily operational tasks.
• Handle air export bookings and air import arrangements for enquiries.
• Liaise with Airlines/Co-loaders for space booking.
• Liaise with transporters on cargo collections/deliveries.
• Serve as the single contact window for import/export for assigned customers.
• Liaise with overseas agents on requirements and rates.
• Ensure compliance with customer's SOPs.
• Complete job invoicing and permit declarations for air import/export.

Skills

Team player

Operational knowledge

Customer service

Coordination skills

Communication skills

Interpersonal skills

Independent work

DGR trained (adv)

Education

Diploma/ Degree preferred

Tools

MS Office

Job description

JOB DESCRIPTION

• To assist the Customer Service Supervisor in the daily operational tasks
• To promptly handle Customer's & Overseas enquiries on Air Export Booking / Air Import arrangements
• Liaise with Airlines / Co-loaders for space booking
• Liaise with transporters on cargo collections / deliveries
• To service assigned customers as 1 contact window for both import/export
• To liaise with overseas agents on the various requirements and rates
• To ensure compliance with customer's Standard Operating Procedures
• To complete job invoicing and permit declarations for Air Import / Export jobs

REQUIREMENTS

• Diploma/ Degree preferred
• Minimum 3 years' experience in freight forwarding with air freight and/or with master co-loader knowledge
• Team player with strong operational knowledge
• Possess good customer service & coordination skills
• Possess excellent communication and interpersonal skills
• Pleasant/Positive personality, self motivated with a desire to excel
• Proficient in MS Office
• Ability to work independently
• DGR trained will be an advantage