Customer Service Executive

Re Source Partners Pte. Ltd.; Singapore; On-site; SGD 22,000 - 33,000; Full time

Benefits offered by this job

Monthly incentive

Job summary

Re Source Partners Pte Ltd is seeking a Customer Service Executive in Singapore to support the service centre by providing product information and first level troubleshooting to customers.

The role requires flexibility with retail hours and shift work, strong interpersonal communication, and teamwork. Prior customer service experience in the tech industry is an added advantage as you help customers resolve issues and stay updated on our latest products.

Qualifications

• Interpersonal communication skills to ensure positive interactions.
• Willingness to work in shifts in a fast-changing retail environment.
• Previous customer service experience in tech is advantageous.
• Ability to work with others across departments.
• Strong time management for customer inquiries.

Responsibilities

• Provide introductory product information and manuals to customers.
• Handling customer complaints and troubleshooting issues with products or services.
• Letting customers know about additional products or services that might benefit them.
• Staying up to date on the latest products and services an organization provides.
• Following up with customers to check that they’re still satisfied with their purchases or services received.

Skills

Interpersonal communication

Adaptability

Shift work

Customer service experience

Teamwork

Time management

Job description

Our client is a leading technology company which designs and manufactures appliances. They have set up their headquarters in Singapore to ramp up their expansion.

They are currently looking for Customer Service Executive to support their service centre by customers service.

Candidates should be open to flexible retail hours and be able to provide 1st level support to customers.

Would this be the next career for you?

• Providing introductory information, such as a product manual explanation, to prospective and new customers

• Handling customer complaints and troubleshooting issues with products or services

• Letting customers know about additional products or services that might benefit them

• Staying up to date on the latest products and services an organization provides

• Following up with customers to check that they’re still satisfied with their purchases or services received

If you are someone with the following, let’s chat!

• Interpersonal communication skills to ensure positive interactions with customers

• Able to adapt to a fast-changing environment, and open to shift work

• Prior customer service experience in the tech industry will be an added advantage.

• Teamwork skills to collaborate with representatives and coworkers in other departments

• Time management skills to respond to customer inquiries

Additional information:

• Retail Hours

• Monthly incentive