Customer Service Executive (Defects Management & Handover Service)

Henderson Security Services Pte Ltd; Singapore; On-site; SGD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Hands-on experience on new residential

Room to grow your career in property /

Job summary

Henderson Security Services Pte Ltd in Singapore is hiring a Customer Service Executive for a strata management client. You will be the main contact for homeowners, guiding them from key collection to defect resolution, coordinating with developers and contractors.

You will manage pre-handover inspections, handover scheduling, defect tracking, and maintain records. The role requires a diploma, at least 2 years in similar work, strong organisation, and excellent communication.

Qualifications

• Diploma or equivalent qualification.
• 2+ years in unit handover, defects management, or strata/property management.
• Organised and detail-oriented with multitasking capability.
• Able to work under pressure and meet deadlines.
• Good communication and customer service skills.
• Able to work independently and as part of a team.
• MS Office (Excel) or defects-tracking apps knowledge is an advantage.

Responsibilities

• Pre-Handover: Inspect units, record defects, follow up with contractors, update developer.
• Unit Handover: Plan schedules, walk owners through units, keep records and reports.
• Defects Management: Be the main contact between owners and contractors, track repairs, manage access logs.

Skills

Customer service

Communication

Organisational skills

Teamwork

Calm under pressure

Education

Diploma or equivalent qualification

Tools

MS Office (Excel)

Defects-tracking apps

Job description

About the Role

We are hiring a Customer Service Executive for a strata management client. You'll make sure homeowners have a smooth experience when they collect their keys and when defects are fixed afterwards. You'll be their main contact person, working between owners, the developer and contractors.

Key Responsibilities

Pre-Handover

• Inspect units before handover and record any defects.
• Follow up with contractors so defects are fixed on time.
• Update the developer on progress regularly.
• Prepare handover kits and documents for owners.

Unit Handover

• Plan handover schedules and appointments with the developer.
• Walk owners through their units and answer questions about fittings and finishes.
• Keep handover records accurate and send the developer daily status reports.

Defects Management

• Be the main contact between owners and contractors for defect reports and repairs.
• Track repairs against agreed timelines and arrange sign-off when work is done.
• Keep logs of keys, access cards and unit access during repairs.

Requirements

• Diploma or equivalent qualification.
• At least 2 years of experience in unit handover, defects management or strata/property management.
• Organised and detail-oriented, able to handle many units and tasks at once.
• Able to work well under pressure and meet tight deadlines.
• Good communication and customer service skills, and calm when dealing with difficult owners.
• Able to work independently and as part of a team.
• Knowing MS Office (Excel) or defects-tracking apps is an advantage.

What We Offer

• Competitive salary and benefits.
• Hands-on experience on new residential development projects.
• Supportive team and room to grow your career in property services.

Only shortlisted candidates will be notified.