Handover & Defects Specialist - Customer Service

Knight Frank Property & Facilities Management Pte. Ltd.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Knight Frank Property & Facilities Management Pte. Ltd. is seeking a Strata Management Customer Service Executive to ensure a seamless experience for property owners during pre-handover and defects management.

The role focuses on effective communication, prioritizing customer satisfaction, and coordinating with developers and contractors. The candidate will conduct detailed pre-handover inspections, oversee the handover process, and act as a liaison between owners and contractors to ensure

Qualifications

• 2+ years experience in unit handover and defects management.
• Diploma-qualified or equivalent certification.
• Strong communication and customer-focused mindset.

Responsibilities

• Perform pre-handover inspections and identify defects, coordinating with contractors for timely resolution.
• Manage handover schedules and guide owners through the process, maintaining records.
• Liaise between owners and contractors to ensure defect rectifications meet timelines and品質 standards.

Skills

Unit handover

Defects management

Communication

Education

Diploma qualification

Job description

Knight Frank Property & Facilities Management Pte. Ltd. is seeking a Strata Management Customer Service Executive to ensure a seamless experience for property owners during pre-handover and defects management.

The role focuses on effective communication, prioritizing customer satisfaction, and coordinating with developers and contractors. The candidate will conduct detailed pre-handover inspections, oversee the handover process, and act as a liaison between owners and contractors to ensure