Customer Service Executive (Defects Management & Handover Service)

HENDERSON SECURITY SERVICES PTE. LTD.; Singapore; On-site; SGD 40,000 - 54,000; Full time

Job summary

HENDERSON SECURITY SERVICES PTE. LTD. is seeking a Customer Service Executive to support a strata management client in Singapore.

You will be the main contact for homeowners, coordinating with owners, the developer and contractors to ensure a smooth experience from key collection to defect resolutions. Responsibilities include pre-handover inspections, unit handovers, defect management, and maintaining accurate logs.

Qualifications

• Diploma or equivalent qualification.
• At least 2 years of experience in unit handover, defects management or strata/property management.
• Organised and detail-oriented, able to handle many units and tasks at once.
• Able to work well under pressure and meet tight deadlines.
• Good communication and customer service skills, and calm when dealing with difficult owners.
• Able to work independently and as part of a team.
• Knowing MS Office (Excel) or defects-tracking apps is an advantage.

Responsibilities

• Pre-Handover: Inspect units before handover and record defects; Follow up with contractors to fix defects on time; Update the developer on progress; Prepare handover kits and documents for owners.
• Unit Handover: Plan handover schedules with the developer; Walk owners through their units and answer questions; Keep handover records accurate and send daily status reports.
• Defects Management: Be the main contact between owners and contractors for defect reports and repairs; Track repairs against timelines; Keep logs of keys and access during repairs.

Skills

Customer service

Communication

Organised

Works well under pressure

Attention to detail

Education

Diploma or equivalent

Tools

MS Office (Excel)

Defects-tracking apps

Job description

About the Role

We are hiring a Customer Service Executive for a strata management client. You'll make sure homeowners have a smooth experience when they collect their keys and when defects are fixed afterwards. You'll be their main contact person, working between owners, the developer and contractors.

Key Responsibilities

Pre-Handover

• Inspect units before handover and record any defects.
• Follow up with contractors so defects are fixed on time.
• Update the developer on progress regularly.
• Prepare handover kits and documents for owners.

Unit Handover

• Plan handover schedules and appointments with the developer.
• Walk owners through their units and answer questions about fittings and finishes.
• Keep handover records accurate and send the developer daily status reports.

Defects Management

• Be the main contact between owners and contractors for defect reports and repairs.
• Track repairs against agreed timelines and arrange sign-off when work is done.
• Keep logs of keys, access cards and unit access during repairs.

Requirements

• Diploma or equivalent qualification.
• At least 2 years of experience in unit handover, defects management or strata/property management.
• Organised and detail-oriented, able to handle many units and tasks at once.
• Able to work well under pressure and meet tight deadlines.
• Good communication and customer service skills, and calm when dealing with difficult owners.
• Able to work independently and as part of a team.
• Knowing MS Office (Excel) or defects-tracking apps is an advantage.

What We Offer

• Competitive salary and benefits.
• Hands-on experience on new residential development projects.
• Supportive team and room to grow your career in property services.

Only shortlisted candidates will be notified.