Customer Service Executive (Defects Management & Handover Service)

Knight Frank Property & Facilities Management Pte. Ltd.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Knight Frank Property & Facilities Management Pte. Ltd. is seeking a Strata Management Customer Service Executive to ensure a seamless experience for property owners during pre-handover and defects management.

The role focuses on effective communication, prioritizing customer satisfaction, and coordinating with developers and contractors. The candidate will conduct detailed pre-handover inspections, oversee the handover process, and act as a liaison between owners and contractors to ensure

Qualifications

• 2+ years experience in unit handover and defects management.
• Diploma-qualified or equivalent certification.
• Strong communication and customer-focused mindset.

Responsibilities

• Perform pre-handover inspections and identify defects, coordinating with contractors for timely resolution.
• Manage handover schedules and guide owners through the process, maintaining records.
• Liaise between owners and contractors to ensure defect rectifications meet timelines and品質 standards.

Skills

Unit handover

Defects management

Communication

Education

Diploma qualification

Job description

At Knight Frank, we are leaders in real estate advisory services, driven by our commitment to delivering exceptional property and facilities management services. Our success is built on the expertise of our people, and we strive to create a culture where innovation, teamwork, and a client-first approach are at the forefront of everything we do.

We believe that our people are our greatest strength. We seek passionate, dynamic, and motivated professionals to join our team and contribute to the seamless operation and management of world-class properties. Whether you are starting your career or a seasoned professional, we offer the opportunity to grow and thrive in a collaborative and progressive work environment.

Be part of a company that values continuous learning, career development, and a relentless commitment to excellence. If you’re ready to make a meaningful impact in the world of property and facilities management, we invite you to explore our exciting opportunities.

About the Role

As a Strata Management Customer Service Executive, you’ll play a crucial role in ensuring a seamless experience for property owners during both unit handover and defects management. Your ability to communicate effectively and prioritize customer satisfaction will be key in delivering exceptional service to our clients

What You Will Be Doing

• Pre-Handover Inspections: Conduct detailed inspections of units before handover, identify defects, and work closely with contractors to ensure prompt resolution. Keep the developer updated on progress and prepare comprehensive handover kits for owners.
• Handover Process: Coordinate handover schedules with the developer, guide owners through the handover, and address any inquiries about unit interiors. Maintain accurate handover records and provide daily updates to the developer.
• Defects Management: Act as the liaison between owners and contractors, ensuring timely defect resolutions. Oversee rectification sign-offs and monitor progress to meet agreed timelines. Maintain logs for keys, access cards, and other critical details during defect rectifications.

What we’re looking for someone who’s

• Experienced in unit handover and defects management, with at least 2 years of relevant experience.
• Diploma-qualified or holds an equivalent certification.
• Able to work under pressure and manage tight deadlines.
• Detail-oriented and organized, capable of juggling multiple tasks.
• A strong communicator with a customer-focused, able to navigate complex situations with ease.
• Comfortable working independently, yet a team player with a collaborative attitude.

Why Knight Frank?

• Lots of opportunities for growth and career development.
• A supportive, collaborative team that values what you bring to the table.
• Continuous learning and development to help you advance.