Officer, Defects Management, Customer Service (2 years contract)

PEOPLE PROFILERS (SERVICES) PTE. LTD.; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

PEOPLE PROFILERS (SERVICES) PTE. LTD. in Singapore seeks a proactive Customer Service Liaison to coordinate handovers for real estate projects. You will ensure the handover kit is complete and liaise with the main contractor to certify unit readiness before possession notices.

You will address owners’ defects and complaints promptly, maintaining a customer-focused approach throughout the process.

Qualifications

• Minimum A Level/Diploma in Real Estate/Building.
• 2–3 years in real estate and customer service.
• Good written and verbal communications skills.

Responsibilities

• Assist Customer Service liaison with main contractor on handover preparation.
• Conduct quality inspection of units and certify readiness before Notice to Take Possession.
• Liaise on defect rectification and arrange joint inspections with owners.
• Assist in resolving owners’ complaints arising from defects and other issues.

Skills

Communication skills

Customer service

Problem-solving

Organizational skills

Education

A Level/Diploma in Real Estate/Building

Job description

Job Responsibilities:

• Assist the Customer Service team in the liaison with main contractor on handover preparation by ensuring that the handover kit is complete on time with complete information.
• Conduct quality inspection of 100% of the units to identify defects for rectification, certify unit readiness for handover prior to Notice to Take Possession being served by ensuring that home units handed over to home buyers are in good condition.
• Ensure defects rectification completed within stipulated timeline by liaising with main contractor and owners on rectification works and arranging joint inspections with owners on completion where necessary.
• Assist in the resolution of owners’ complaints arising from defects and other area and ensure Owners’ complaints resolved satisfactorily.

Job Requirements:

• Minimum ‘A’ Level/Diploma in Real Estate/Building.
• Minimum 2 – 3 years in real estate and customer service.
• Good written and verbal communications skills.
• Pleasant, energetic personality with positive attitude.
• Good organizational and problem- solving skills.
• Customer oriented.
• Adaptable to new and changing situations.