Defects & Handover Specialist - Customer Service

PEOPLE PROFILERS (SERVICES) PTE. LTD.; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

PEOPLE PROFILERS (SERVICES) PTE. LTD. in Singapore seeks a proactive Customer Service Liaison to coordinate handovers for real estate projects. You will ensure the handover kit is complete and liaise with the main contractor to certify unit readiness before possession notices.

You will address owners’ defects and complaints promptly, maintaining a customer-focused approach throughout the process.

Qualifications

• Minimum A Level/Diploma in Real Estate/Building.
• 2–3 years in real estate and customer service.
• Good written and verbal communications skills.

Responsibilities

• Assist Customer Service liaison with main contractor on handover preparation.
• Conduct quality inspection of units and certify readiness before Notice to Take Possession.
• Liaise on defect rectification and arrange joint inspections with owners.
• Assist in resolving owners’ complaints arising from defects and other issues.

Skills

Communication skills

Customer service

Problem-solving

Organizational skills

Education

A Level/Diploma in Real Estate/Building

Job description

PEOPLE PROFILERS (SERVICES) PTE. LTD. in Singapore seeks a proactive Customer Service Liaison to coordinate handovers for real estate projects. You will ensure the handover kit is complete and liaise with the main contractor to certify unit readiness before possession notices.

You will address owners’ defects and complaints promptly, maintaining a customer-focused approach throughout the process.