Customer Service Executive (COLD CALLING/ FREIGHT/ Shipping) -ALL WELCOME

SEARCH PERSONNEL PRIVATE LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company in Singapore seeks a Customer Service Executive to handle customer inquiries and manage shipment bookings. The ideal candidate should possess at least GCE 'O' Level or above, be proficient in MS Office, and bilingual in English and Mandarin to communicate with clients. Full training is provided. The role offers a basic salary of up to $3,500 with performance bonuses. This is a permanent position with a Monday to Friday work schedule.

Qualifications

• Training provided for all applicants.
• Ability to handle customer inquiries effectively.
• Diplomacy and negotiation skills for effective communication.

Responsibilities

• Attend to customer inquiries and book shipments.
• Arrange for space bookings and monitor status.
• Liaise with Import/Export Department for smooth job execution.
• Prepare pre-alerts for respective stations.
• Check arriving and uplift details every morning.
• Ensure compliance to customers' special requests.
• Maintain good filing systems and housekeeping.
• Build relationships with internal and external customers.

Skills

Proficient in MS Office applications

Bilingual in English and Mandarin

Education

GCE ‘O’ Level & above

Job description

• Position : Customer Service Executive (COLD CALLING/ FREIGHT/ Shipping) -ALL WELCOME
• Location : Tampines Industrial Crescent
• Working hours : 5 working days, Monday-Friday 8:30- 5:30
• Salary (commensurate with experience): Basic up to $3500+ Performance Bonus
• Duration: Perm
• Industry: Freight Forwarding Industry

Main Responsibilities

• Attending to Customer’s enquiries and booking of shipments
• Arrange for space bookings and monitoring
• Liaise closely with Import/Export Department for smooth execution for all jobs
• Preparation of all pre-alerts to all respective stations prior to arrival and departure of shipping
• Checking of arriving and uplift details each morning and also keep all Customers informed of the acquired information
• To check and ensure customers special request/handling is duly complied
• Deal with the respective parties effectively & efficiently, using a diplomacy and negotiation skills
• Good fillings systems and proper housekeeping
• Build and improve good working relationships with the internal and external customers

Requirements

ALL WELCOME -Training Provided

GCE’O’ Level & above

Proficient in MS office applications

Bilingual in both English and Mandarin to converse with Mandarin speaking clients

Send your resume via Email to [e-mail]

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

Jane Chua

Deputy Consulting Director (APAC)

License no: 13C6684

EA Personnel: R2197224