Customer Service Executive (5 days / West / Quotation)

EA RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 22,000 - 33,000; Full time

Benefits offered by this job

Excellent Welfare and Benefits

Career Progression

Job summary

MNC Company in Singapore is seeking a Sales Support & Administrative professional. The role focuses on quotations, order processing, and maintaining sales records, with interaction across multiple departments to ensure smooth operations.

The position offers working location at Toh Guan, Monday to Friday 8:30am–5:30pm, with a basic salary up to $3,000 SGD plus AWS and variable bonus, reflecting a competitive welfare and progression opportunities.

Qualifications

• Diploma in Business Studies / Office Administration with 1–2 years of experience.
• Familiarity with sales/order processing and customer communications.

Responsibilities

• Prepare, follow up on quotations and process sales orders.
• Distribute work orders to departments and archive sales files.
• Assist in collecting down payments and coordinating port/location requirements.
• Prepare security design on floor plans as needed.
• Circulate maintenance contracts and remind during weekly meetings.
• Expedite purchase orders from customers when required.
• Handle vendor approval forms or customer portal setups.
• Prepare sales performance and monthly quotation reports.
• Circulate notifications/news and build rapport with customers.
• Prepare service agreements for system commissioning.

Skills

Sales Support

Administrative

Customer service

Vendor liaison

Education

Diploma in Business Studies / Office Administration

Job description

• MNC Company
• Basic up to $3000 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Toh Guan
• Working hours: Monday to Friday (8.30am to 5.30pm)

Job Responsibilities:

Sales Support & Administrative functions:

• Preparation, follow up on the confirmation of the quotations & processing of sales orders for quotations
• Distribution of work orders to various department and scanning / archiving to sales files
• Application of communication link & assist in collecting down payment (when required)
• Assist to prepare Security Design on floor plan based on customer requirement (when required)
• Circulate maintenance contract to individual executive twice a year and reminder during weekly sales meeting
• To expedite PO from customers whenever needed
• To handle vendor approval form or customer digital portal setup
• To prepare the sales performance report for submission
• To compile monthly sales quotation summary report
• To circulate notifications / news
• To contact customer to build rapport and gather feedback
• To prepare service agreement for system commissioning

Credit control functions:

• Credit Control – to chase for and follow up on the status of payment from customers

Sales & Customer Service related duties and task:

• To collect & share useful market information collected from external parties. E.g. Competitors / Industry information
• To participate in marketing and/ or new business development activities as assigned by the Manager
• To participate in all customer rapport program organized by the Customer Service team
• To provide customer service & to manage customer relations for assigned customers including customer visits

Job Requirements:

• Possess minimum Diploma in Business Studies / Office Administration with minimum 1 to 2 years' working experience

We regret that only shortlisted candidates will be contacted.