Customer Services Executive (15 Months Contract, Convertible to Perm)

Singapore Component Solutions Pte. Ltd.; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

Singapore Component Solutions Pte. Ltd. is seeking an Order Fulfillment Coordinator to ensure smooth coordination between customers and the workshop, manage accounts, and translate requirements into actionable Fulfillment steps. The role emphasizes proactive communication and ongoing process improvements.

The ideal candidate will hold a diploma, have excellent English communication, and be able to work effectively in a team, with proficiency in MS Office and ERP systems.

Qualifications

• Diploma in a relevant field or industry.
• No prior work experience required.
• Excellent written and verbal communication as well as presentation skills.
• Strong work ethics, customer-oriented mindset, and ability to work effectively in a team.
• Meticulous, organized, and detail-oriented.
• Self-motivated individual with initiative to contribute ideas and improve existing processes.
• Proficient in Microsoft Office applications.
• Fluent in English.

Responsibilities

• Manage customer orders and coordinate between customers and workshop to ensure smooth order fulfillment.
• Administer customer accounts, including ERP contract administration.
• Understand customer requirements and translate them into operational fulfillment actions.
• Ensure customer order statuses and weekly reports are accurately generated, updated, and maintained.
• Maintain regular communication with assigned customers and conduct weekly, monthly, and yearly reviews.
• Develop alternative solutions and make decisions to ensure on-time order delivery that meets customer requirements.
• Coordinate and clarify technical and commercial queries with relevant internal departments.
• Proactively update customers on order progress, especially regarding delays or critical parts.
• Consolidate technical quotations, prepare business quotations, and send them to customers through the ERP system.
• Drive continuous improvement and optimization of the order fulfillment process by analyzing operational metrics and providing recommendations to improve profitability and margins.
• Perform any other duties assigned by the Supervisor.

Skills

Communication skills

Presentation skills

Team player

Attention to detail

Organized

Self-motivated

MS Office

Fluent English

Education

Diploma in a relevant field

Tools

ERP system

Job description

Main Activities:

• Manage customer orders and coordinate between customers and workshop to ensure smooth order fulfillment.
• Administer customer accounts, including ERP contract administration
• Understand customer requirements and translate them into operational fulfillment actions.
• Ensure customer order statuses and weekly reports are accurately generated, updated, and maintained.
• Maintain regular communication with assigned customers and conduct weekly, monthly, and yearly reviews.
• Develop alternative solutions and make decisions to ensure on-time order delivery that meets customer requirements.
• Coordinate and clarify technical and commercial queries with relevant internal departments.
• Proactively update customers on order progress, especially regarding delays or critical parts.
• Consolidate technical quotations, prepare business quotations, and send them to customers through the ERP system.
• Drive continuous improvement and optimization of the order fulfillment process by analyzing operational metrics and providing recommendations to improve profitability and margins.
• Perform any other duties assigned by the Supervisor

Job requirements:

• Diploma in a relevant field or industry.
• No prior work experience required.
• Excellent written and verbal communication as well as presentation skills.
• Strong work ethics, customer-oriented mindset, and ability to work effectively in a team.
• Meticulous, organized, and detail-oriented.
• Self-motivated individual with initiative to contribute ideas and improve existing processes.
• Proficient in Microsoft Office applications.
• Fluent in English.