Customer Service Executive

K.P.P. PACKAGING PTE LTD; Singapore; On-site; SGD 33,000 - 51,000; Full time

Job summary

K.P.P. PACKAGING PTE LTD in Singapore is seeking a detail-oriented Customer Service Coordinator to manage sales orders, provide pricing and delivery information, and coordinate with internal departments to meet customer time-frames.

You will maintain customer databases, handle inquiries, liaise with customers for after-sales service, and contribute to team efforts by analyzing customer needs and improving service processes.

Responsibilities

• Processing of sales orders
• Provide pricing and delivery information
• Handle customer inquiries
• Liaise with customers and provide after-sales services
• Organize workflow to meet customer time-frames
• Communicate and coordinate with internal departments
• Keep records of customer interactions and transactions
• Maintain customer databases
• Attention to detail and accuracy
• Customer service orientation
• Resolves product or service problems by clarifying the complaint; determining the cause; selecting and explaining the best solution; expediting correction; following up to ensure resolution.
• Recommends products by analyzing customer information
• Prepares product/service reports by collecting and analyzing customer information
• Contributes to team effort by accomplishing related results as needed

Job description

• Processing of sales orders
• Provide pricing and delivery information
• Handle customer incoming and outgoing orders, inventory and shipment
• Handle customer inquiries
• Liaise with customers and provide after-sales services
• Organize workflow to meet customer time-frames
• Communicate and coordinate with internal departments
• Keep records of customer interactions and transactions
• Maintain customer databases
• Attention to detail and accuracy
• Customer service orientation
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.