Customer Service Executive

Times Publishing Limited; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

Times Publishing Limited in Singapore is seeking a customer service professional to process orders and manage returns with accuracy and professionalism. You will work closely with sales, marketing, and warehouse teams to ensure smooth order fulfillment and timely issue resolution.

Ideal candidates have at least two years in customer support, strong communication skills, and proficiency with Excel. This role contributes to efficient operations and high-quality customer service within a

Qualifications

• Minimum of an ‘O’ Level qualification or equivalent.
• At least 2 years of work experience in customer support.
• Patient, responsible, and detail-oriented.
• Strong team player with excellent interpersonal and communication skills.
• Proficient in Microsoft Excel.

Responsibilities

• Process customer orders and handle returns efficiently.
• Collaborate with customers, sales and marketing teams, and the warehouse to ensure smooth order fulfillment and returns processing.
• Manage orders and returns on customer web portals or e-portals as required.
• Respond to customer inquiries via phone and email in a timely and professional manner.
• Perform assigned administrative tasks, including preparing reports as requested.
• Coordinate with publishers, freight forwarders, product managers, and the warehouse to track urgent shipments and address issues related to incoming shipments.
• Support additional tasks within the customer service department as needed.

Skills

Customer service

Teamwork

Communication

Excel

Education

O Level or equivalent

Tools

Microsoft Excel

Job description

• Process customer orders and handle returns efficiently.
• Collaborate with customers, sales and marketing teams, and the warehouse to ensure smooth order fulfillment and returns processing.
• Manage orders and returns on customer web portals or e-portals as required.
• Respond to customer inquiries via phone and email in a timely and professional manner.
• Perform assigned administrative tasks, including preparing reports as requested.
• Coordinate with publishers, freight forwarders, product managers, and the warehouse to track urgent shipments and address issues related to incoming shipments.
• Support additional tasks within the customer service department as needed.
  
  

Responsibilities

• Process customer orders and handle returns efficiently.
• Collaborate with customers, sales and marketing teams, and the warehouse to ensure smooth order fulfillment and returns processing.
• Manage orders and returns on customer web portals or e-portals as required.
• Respond to customer inquiries via phone and email in a timely and professional manner.
• Perform assigned administrative tasks, including preparing reports as requested.
• Coordinate with publishers, freight forwarders, product managers, and the warehouse to track urgent shipments and address issues related to incoming shipments.
• Support additional tasks within the customer service department as needed.
  
  

Requirements

• Minimum of an ‘O’ Level qualification or equivalent.
• At least 2 years of work experience, preferably in customer support.
• Patient, responsible, and detail-oriented.
• Strong team player with excellent interpersonal and communication skills.
• Proficient in computer applications, including Microsoft Excel.