Customer Service and Sales Admin

Private Advertiser; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Private Advertiser in Singapore seeks an operations professional to manage customer support, order processing and logistics tracking. You will handle inquiries, coordinate shipping and provide timely delivery updates, ensuring accurate documentation and stock control.

Collaborating with sales, warehouse and technical teams, you will maintain quotes, invoices and orders while monitoring service metrics and quality standards.

Responsibilities

• Respond to customer enquiries via phone, email, and live chat to address questions, concerns and delivery updates.
• Process customer orders, coordinate shipping schedules, monitor delivery statuses, and provide tracking updates.
• Monitor hardware inventory levels, conduct stock counts, and log serial numbers to prevent shortages.
• Investigate order discrepancies, resolve shipping delays with logistics partners, and escalate complex issues when needed.
• Prepare accurate quotations, invoices, purchase orders, and sales orders.
• Track service metrics like resolution times and ensure logistics and service steps meet standards.
• Collaborate with sales, technical support, and warehouse teams to align stock with demand.
• Perform other operational, administrative, or warehouse duties as required.

Job description

• Customer Support & Inquiries: Respond to phone calls, emails, and live chats to address customer questions, concerns, and delivery updates.

• Order Processing & Logistics Tracking: Process customer orders, arrange shipping schedules, monitor delivery statuses, and provide timely tracking updates.

• Stock & Inventory Management: Monitor hardware inventory levels, conduct physical stock counts, and log serial numbers to prevent shortages.

• Issue Resolution & Complaints: Investigate order discrepancies, resolve shipping delays with logistics partners, and elevate complex issues when necessary.

• Sales Documentation: Prepare accurate customer quotations, invoices, purchase orders, and sales orders.

• Performance & Quality Control: Track service metrics like resolution times and ensure all logistics and service steps meet company standards.

• Cross-Department Collaboration: Work closely with sales, technical support, and warehouse teams to align stock availability with customer demands.

• Ad-hoc Support: Execute other operational, administrative, or warehouse duties as assigned.