Customer Service Executive

HANDPHONESHOP PTE. LTD.; Singapore; On-site; SGD 31,000 - 47,000; Full time

Job summary

HANDPHONESHOP PTE. LTD. is seeking a customer service executive who is friendly, service-oriented and team-driven. The role focuses on helping walk-in customers and responding to inquiries via phone, email, and live chat.

You will resolve customer needs, access service portals, escalate issues, and look for cross-sell opportunities while maintaining high quality service and reporting to the manager.

Qualifications

• English fluency required.
• At least 2 years of customer service experience.
• Experience in telecom retail service preferred but not required.

Responsibilities

• Provide customer service to walk-in customers.
• Attend to telephone, email, and live chat inquiries in an effective and efficient manner.
• Understand customers' needs and provide appropriate solutions and attention.
• Access to various service portals to retrieve the required information.
• Escalate unresolved issues to higher levels.
• Identify direct or cross-sell opportunities during customer interaction.
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction.
• Solicit customers' feedback and identify problem trends for improvement actions.
• Provides regular reports to Reporting Manager.
• Other ad-hoc duties assigned by Reporting Manager.

Skills

Customer service experience

Communication skills

Negotiation and conflict resolution

Team player

Fluent English

Job description

Description:

We are an established mobile equipment and services distributor, and we are looking for highly motivated individuals to join us as:

Customer Service Executive

The ideal applicant will be friendly, have a strong focus on providing excellent customer service, and take great pleasure in doing so. He or she must be both a team player and an individual worker. Candidates with backgrounds in order processing, after service support, and customer service are preferred.

Job Description

• Provide customer service to walk-in customers
• Attend to telephone, email, and live chat inquiries in an effective and efficient manner
• Ability to understand customers' needs and provide appropriate solutions and attention
• Access to various service portals to retrieve the required information
• Escalate unresolved issues to higher levels
• Identify direct or cross-sell opportunities during customer interaction
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
• Solicit customers' feedback and identify problem trends for improvement actions
• Provides regular reports to Reporting Manager
• Other ad-hoc duties assigned by Reporting Manager

Job Requirements

• Able to converse in English fluently
• At least 2 years of customer service-related experience
• Experience in customer service or retail service in the Telecommunication related industry. (Preferably, not a must)
• A calm temperament and excellent negotiation and conflict resolution skills
• Ability to work independently and be an excellent team player
• Be willing to work on shift (5 days work week, 2 days of rest)
• Require to work on weekends/public holidays as per schedule
• Work hours will be day shifts, latest shift ending at 10pm and there will be no overnight shifts