Customer Service Executive

SH COGENT LOGISTICS PTE LTD; Singapore; On-site; SGD 30,000 - 42,000; Full time

Benefits offered by this job

Work on alternate Saturday

2 ways transport from Jurong East MRT

Daily meal subsidy

In-house gym

Dental, medical, insurance benefits

Job summary

SH COGENT LOGISTICS PTE LTD, based in Singapore, is looking for a Customer Service Executive responsible for leading a customer service team, handling shipping documentation, and ensuring high customer satisfaction. The ideal candidate should possess a diploma in logistics or a related field and have at least 2 years of relevant experience.

The role includes responsibilities such as billing, inventory monitoring, and liaising with customers and vendors. Employees benefit from a daily meal subsidy, in-house gym access, and medical benefits.

Qualifications

• Minimum 2 years of experience in shipping documentation and billing role in a 3rd party warehouse.

Responsibilities

• Lead a team of customer service staff to process order requests from customers.
• Engage with customers to resolve feedback to ensure high level of customer satisfaction.
• Perform monthly billing to customers.
• Handle customers' billing queries.
• Monitor and forecast inventory movement.
• Liaise with customers and other departments to process order requests.

Skills

Good communication skills

Interpersonal skills

Education

Diploma in logistics, supply chain management, business administration or related field

Job description

About us

Cogent Holdings Pte Ltd and its subsidiaries started providing point-to-point cargo transportation with a small fleet of trucks in the 1960s. Today it has grown into one of Singapore's leading logistics management service providers and a highly regarded company with a broad-based clientele that ranges from large local companies to multinational companies. The Customer Service Executive will be responsible to process shipping documentation and billing to customers.

Key responsibilities

• Lead a team of customer service staff to process order requests from customers
• Engage with customers to resolve feedback to ensure high level of customer satisfaction
• Perform monthly billing to customers
• Handle customers' billing queries
• Monitor and forecast inventory movement
• Liaise with customers on inventory and other administrative and customer service duties
• Liaise with internal departments, vendors and third parties to process order requests from customers
• Maintain all shipping and tracking records of customer inventory and movement accurately
• Develop, maintain and submit a variety of reports periodically or as and when required
• Attend to customers' requests to ensure customer satisfaction and retention

Requirement

• Diploma or equivalent in logistics, supply chain management, business administration or related field
• Minimum 2 years of experience in shipping documentation and billing role in a 3rd party warehouse
• Good communication and interpersonal skills, with the ability to interact effectively with customers, colleagues and external partners

Benefits

• Work on alternate Saturday
• 2 ways transport from Jurong East MRT
• Daily meal subsidy
• In-house gym
• Dental, medical, insurance benefits