Customer Service Executive

GOODCROP PTE LTD; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

Meat Co. is seeking a proactive Customer Service Executive to join our team. You will handle incoming orders, respond to customer inquiries and complaints, and coordinate with internal teams to ensure timely deliveries and high customer satisfaction.

We look for candidates with experience in customer service, order management, or related roles within food service or distribution. This role focuses on delivering seamless service to hotels, supermarkets and restaurants.

Qualifications

• Experience in customer service, order management, or a related role in food service, distribution or manufacturing.

Responsibilities

• Receive and process customer orders via email, WhatsApp, or online channels.
• Verify product codes, pricing, discounts, and stock availability.
• Coordinate delivery schedules and monitor backorders.
• Serve as main contact for assigned accounts and address product inquiries.
• Coordinate with Sales, Warehouse/Logistics, Production, QA and Finance to support orders.
• Inform customers of substitutions and lead times.

Skills

Order processing

Customer service

Communication

Job description

About Us

Meat Co. is a leading importer and distribution of high-quality meat products, proudly serving the hospitality industry. We supply premium cuts to Hotels, Supermarkets, and Restaurants, ensuring freshness, consistency, and service excellence every time.

Position Summary

We are seeking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will play a crucial role in ensuring a seamless customer experience by handling incoming orders, addressing customer inquiries and complaints, and coordinating internally to support timely deliveries and customer satisfaction.

We looking for someone with experience in customer service, order management, or a related role, ideally within the food service, distribution and manufacturing industry.

Work Responsibility

Order Processing

• Receive and process customer orders (email, whatsapp, online,etc)
• Verify product codes, pricing, discounts, and stock availability
• Coordinate delivery schedules
• Monitor backorders and partial delivery
• Act as main contact point for assigned account
• Handle customers’ inquiries about products, pricing, promotions, and lead time
• Inform customers of out-of-stock or substitution options

Coordination with Internal Departments

Customer service acts as a bridge between:

• Sales team – order confirmation, pricing alignment
• Warehouse / Logistics – stock availability, delivery timing
• Production / Manufacturing – production schedules for made-to-order items
• Quality Assurance (QA) – complaints, product quality issues
• Finance – billing disputes, credit notes, returned goods

We regret that only shortlisted candidates will be contacted. Thank you for your understanding.