Sales Support Coordinator (West)

Corestaff Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Corestaff Pte Ltd. is seeking a Senior Sales Support Executive to manage customer orders and support the daily coordination of the Sales Support team.

The role focuses on end-to-end order handling, liaising with Operations and warehouse to ensure accurate and timely fulfilment. The ideal candidate has a diploma or degree in Business or related fields and hands-on experience in customer service, order management and ERP systems.

Qualifications

• Diploma or Degree in Business, Supply Chain, Logistics or related discipline.
• Experience in Customer Service, Order Management, Sales Support or Customer Operations.
• Hands-on experience in order processing and order fulfilment.
• Proficient in ERP or order management systems.
• Experience in food manufacturing, FMCG, distribution or manufacturing environments.
• Strong communication, coordination and problem-solving skills.
• Process-driven, organised and able to work in a fast-paced environment.
• Willingness to work occasional Saturdays and Public Holidays.

Responsibilities

• Manage end-to-end customer orders, including processing, amendments, returns and exchanges.
• Coordinate with Operations, warehouse and other departments to ensure timely order fulfilment.
• Handle customer enquiries, delivery issues, billing matters and escalations.
• Process debit and credit notes and maintain accurate records.
• Support and guide junior Sales Support team members.
• Assist with scheduling, manpower allocation and daily task coordination.
• Monitor performance and prepare operational reports.
• Identify recurring service or operational issues and assist process improvements.
• Maintain good relationships with customers and internal stakeholders.

Skills

Customer Service

Order Management

Sales Support

Order Processing

Team Guidance

Communication

Problem Solving

Education

Diploma/Degree in Business/SC/Logistics

Tools

ERP Systems

Job description

Job Summary

Our client is an established food manufacturing and distribution company seeking an experiencedSenior Sales Support Executiveto manage customer orders and support the daily coordination of the Sales Support team.

Responsibilities

• Manage end-to-end customer orders, including order processing, amendments, returns and exchanges.

• Coordinate closely with Operations, warehouse and other internal departments to ensure accurate and timely order fulfilment.

• Handle customer enquiries, delivery issues, billing matters and service escalations.

• Process debit and credit notes and maintain accurate customer and order records.

• Support and guide junior Sales Support team members in their daily work.

• Assist with work scheduling, manpower allocation and daily task coordination.

• Monitor Sales Support performance and prepare relevant operational reports.

• Identify recurring service or operational issues and support process improvement initiatives.

• Maintain good working relationships with customers and internal stakeholders.
  

Requirements

• Diploma or Degree in Business, Supply Chain, Logistics or a related discipline.

• Relevant experience inCustomer Service, Order Management, Sales Support or Customer Operations.

• Strong hands-on experience inorder processing and order fulfilment.

• Experience guiding junior staff, coordinating workload or supporting team operations will be advantageous.

• Proficient in ERP or order management systems.

• Experience infood manufacturing, FMCG, distribution or other manufacturing environmentswill be advantageous.

• Strong communication, coordination and problem-solving skills.

• Process-driven, organised and comfortable working in a fast-paced operational environment.

• Comfortable providing occasional Saturday and Public Holiday support when required, with time off provided accordingly.

We regret to inform you that only shortlisted candidates will be notified.