Customer Operations Executive | Up to $4.5K

Manpower Singapore; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

Manpower Singapore is seeking a Customer Operations Specialist to manage order processing, coordinate with operations and warehouses, and respond to customer inquiries with accuracy and professionalism.

The role requires a diploma or degree in business/related field, at least 2 years in customer service or order management, and experience with ERP systems; proficiency in Excel and strong communication are essential in a fast-paced environment.

Qualifications

• Diploma or Degree in Business Administration, Supply Chain, Logistics, Customer Service, or related discipline.
• Minimum 2 years in customer service, customer operations, order management, or sales support.
• Hands-on experience using ERP systems for order processing and customer management.
• Excellent organisational and time management skills in a fast-paced environment.
• Excellent communication and interpersonal skills with a customer-centric mindset.

Responsibilities

• Manage end-to-end order processing, including order entry, amendments, returns, exchanges, and related documentation, ensuring timely and accurate fulfilment.
• Coordinate closely with Operations, Warehouse, and other internal stakeholders to ensure smooth order execution and delivery.
• Respond promptly and professionally to customer enquiries regarding products, pricing, billing, orders, and services.
• Prepare and process debit notes, credit notes, and other customer-related documentation accurately and efficiently.
• Build and maintain customer relationships by delivering excellent service and resolving issues in a timely manner.
• Monitor customer feedback, identify recurring issues, and recommend process improvements to enhance customer satisfaction and operational efficiency.
• Track, analyse, and prepare reports on customer service performance, order fulfilment, and key operational metrics.
• Manage daily workflow priorities, coordinate schedules, and ensure tasks are completed within established timelines.
• Collaborate with cross-functional teams to support continuous improvement initiatives and service excellence.

Skills

Customer service

Order management

ERP systems

Excel

Time management

Communication

Education

Diploma or Degree

Tools

ERP systems

Job description

Key Responsibilities

• Manage end-to-end order processing, including order entry, amendments, returns, exchanges, and related documentation, ensuring timely and accurate fulfilment.
• Coordinate closely with Operations, Warehouse, and other internal stakeholders to ensure smooth order execution and delivery.
• Respond promptly and professionally to customer enquiries regarding products, pricing, billing, orders, and services.
• Prepare and process debit notes, credit notes, and other customer-related documentation accurately and efficiently.
• Build and maintain customer relationships by delivering excellent service and resolving issues in a timely manner.
• Monitor customer feedback, identify recurring issues, and recommend process improvements to enhance customer satisfaction and operational efficiency.
• Track, analyse, and prepare reports on customer service performance, order fulfilment, and key operational metrics.
• Manage daily workflow priorities, coordinate schedules, and ensure tasks are completed within established timelines.
• Collaborate with cross-functional teams to support continuous improvement initiatives and service excellence.

Requirements

• Diploma or Degree in Business Administration, Supply Chain, Logistics, Customer Service, or a related discipline.
• Minimum 2 years of experience in customer service, customer operations, order management, or sales support.
• Hands-on experience using ERP systems for order processing and customer management.
• Excellent organisational and time management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and interpersonal skills, with a customer-centric mindset.
• Proactive, resourceful, and able to work independently as well as collaboratively within a team.
• Proficiency in Microsoft Office applications, particularly Excel.
• Experience or knowledge in meat processing, food manufacturing, or FMCG environments will be advantageous

Tng Wess Lee License No.: 02C3423 Personnel Registration No.: R1551835