Customer Service Executive

PERSOL; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Care & Account Support professional in Singapore. The ideal candidate will support sales specialists, manage customer quotations, and ensure billing accuracy. Applicants should have a diploma or degree in a relevant field and experience in customer service or sales support. Proficiency in Microsoft Office and strong attention to detail are necessary. This is a 12-month contract position with a salary of up to $3,500.

Qualifications

• Diploma or Degree in Business, Administration, or a related field.
• Prior experience in customer service, sales support, or account management preferred.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Strong attention to detail with the ability to manage documentation.
• Good communication and interpersonal skills.

Responsibilities

• Support Sales Specialists in preparing customer quotations.
• Validate Master Service Agreements (MSA) and upload documents.
• Assist with post-sales follow-ups for order progress.
• Process billing adjustments and resolve discrepancies.
• Ensure timely bill submissions to government agencies.
• Provide pre-sales and post-sales support.

Skills

Customer service experience

Sales support knowledge

Attention to detail

Communication skills

Microsoft Office proficiency

Education

Diploma or Degree in Business, Administration, or related field

Job description

Salary: Up to $3,500 (12 months contract)
Location: Serangoon North
Working Hours: Monday–Thursday (8:30am–6:00pm), Friday (8:30am–5:30pm)

Customer Care & Account Support

• Support Sales Specialists in preparing customer quotations using standard templates and conducting online bidding for government accounts.
• Validate Master Service Agreements (MSA) in accordance with product policies and upload documentation into the e-ordering portal.
• Assist with post-sales follow-ups to track order progress and ensure accurate and timely completion of customer requests.
• Process billing adjustments and revisions accurately, investigating and resolving billing discrepancies to ensure compliance and customer satisfaction.
• Ensure timely and accurate bill submissions for government agencies in line with regulatory requirements.
• Provide pre-sales and post-sales support as required by Sales Specialists.

Reporting & Analytics

• Conduct detailed analysis and reporting on mobile usage to generate insights for customers and internal operations teams.
• Prepare and generate monthly reports for Sales Specialists.
• Identify revenue leakage and cost-saving opportunities, recommending recovery or improvement initiatives.

Requirements

• Diploma or Degree in Business, Administration, or a related field.
• Prior experience in customer service, sales support, or account management preferred.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and comfortable working with online portals and systems.
• Strong attention to detail with the ability to manage documentation, billing accuracy, and reporting tasks.
• Good communication and interpersonal skills, able to liaise confidently with customers and internal stakeholders.
• Self-motivated, organized, and able to manage multiple tasks in a fast-paced environment.

Interested candidates, please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • R25157681 (Lau Jing Wen)