Export Customer Service Executive (Airfreight)

PEOPLE PROFILERS PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Benefits offered by this job

Variable Performance Bonus

Comprehensive range of benefits

Job summary

PEOPLE PROFILERS PTE. LTD. in Singapore is seeking a Logistics Coordinator for a permanent role in the freight forwarding industry. You will coordinate shipping instructions with customers and stakeholders, ensuring compliance with procedures and tracking shipments effectively.

The ideal candidate must possess a minimum diploma in logistics, with at least 3-4 years of airfreight experience. A competitive remuneration package is offered along with various benefits.

Qualifications

• Minimum Diploma in Logistics / Supply Chain or equivalent.
• At least 3 - 4 years of experience in Airfreight and familiar with export process.
• Good understanding of Incoterms 2010.

Responsibilities

• Coordinate with destination and customers for shipping instruction.
• Booking of flights with procurement team.
• Track and monitor shipments status and inform customers.

Skills

Logistics Management

Airfreight Experience

Communication Skills

Problem Solving

Interpersonal Skills

Education

Diploma in Logistics / Supply Chain

Job description

Industry: Freight Forwarding

MNC Environment

Permanent role (AWS Guaranteed + Variable Performance Bonus)

Responsibilities:

• Coordinate with destination and customer for shipping instruction
• Booking of flights with procurement team.
• Arrange shipments collection with customers and Traffic Team
• Basic knowledge on cargo commodity as per IATA rules and regulation
• Track and monitor shipments status and inform customer accordingly
• Maintain good relationships with both internal and external stakeholders
• Handle all customers' enquiries timely and effectively
• Work closely with internal operations to meet customer’s requirements
• Ensure compliance with customer’s Standard Operating Procedures
• Ensure all data are updated correctly in system
• Interface with multiple parties including customer, warehouse, carriers, customs, etc on shipment requirements
• Monitors progress to achieve month end targets
• Work with billing team to close off jobs and issue invoice
• Take charge of supplier’s invoice disputes
• Take lead in issue resolutions
• Implement improvements to enhance service capability within the team
• All other ad-hoc work instructions from Supervisor / Manager

Requirements:

• Minimum Diploma in Logistics / Supply Chain or equivalent
• At least 3 - 4 years of experience in Airfreight and familiar with export process
• Good understanding of Incoterms 2010
• Self-discipline, initiative, responsible and independent in a fast-paced environment
• A good team player with good interpersonal and communication skills
• Flexible / Adaptive to changes
• Meticulous to details

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.