Customer Service Executive (Seafreight)

ORIENTAL AVIATION INTERNATIONAL PTE LTD; Singapore; On-site; SGD 33,000 - 39,000; Part time

Job summary

ORIENTAL AVIATION INTERNATIONAL PTE LTD is seeking a Customer Service Executive (Seafreight) for a 6-month contract (renewable) in Singapore. Salary ranges from SGD 3,000 to SGD 3,500 per month based on experience.

The role focuses on handling customer inquiries, preparing quotations including COD, and coordinating with overseas agents for rates and shipment requirements. You will prepare shipping docs for LCL/FCL and ensure on-time delivery.

Qualifications

• Minimum 3 years of experience in freight forwarding, preferably Seafreight or Airfreight operations.
• Diploma or Degree in a relevant discipline is preferred.
• Good communication, coordination and interpersonal skills.

Responsibilities

• Handle customer enquiries promptly and professionally.
• Prepare quotations, including ad-hoc Cash-on-Delivery (COD) requests.
• Liaise with overseas agents to obtain freight rates and shipment requirements.
• Prepare shipping documentation for LCL and FCL shipments accurately.
• Coordinate with import and export operations to ensure timely documentation and billing.
• Work with carriers, customers and suppliers to ensure smooth and on-time shipment delivery.
• Ensure compliance with customers' SOPs.
• Prepare Dangerous Goods (DG) declarations and coordinate packing and labeling requirements.
• Provide guidance to Customer Service Executives and Officers, serving as the first point of escalation.
• Support the team with other operational or administrative duties as assigned.

Skills

Customer service

Communication

Coordination

Interpersonal skills

Education

Diploma or Degree in relevant discipline

Job description

Customer Service Executive (Seafreight) – 6-Month Contract (Renewable)

Salary: $3,000 – $3,500 per month (Based on experience)
Location: Singapore
Working Hours:

• Monday – Friday: 9:00am – 5:45pm

• Saturday: 9:00am – 1:00pm

Looking for an exciting opportunity in the freight forwarding industry? Join a dynamic logistics team where you'll play a key role in delivering excellent customer service while managing end-to-end seafreight operations.

Key Responsibilities

• Handle customer enquiries promptly and professionally.

• Prepare quotations, including ad-hoc Cash-on-Delivery (COD) requests.

• Liaise with overseas agents to obtain freight rates and shipment requirements.

• Prepare shipping documentation for LCL and FCL shipments accurately.

• Coordinate closely with import and export operations to ensure timely documentation and billing.

• Work with carriers, customers, and suppliers to ensure smooth and on-time shipment delivery.

• Ensure compliance with customers' Standard Operating Procedures (SOPs).

• Prepare Dangerous Goods (DG) declarations and coordinate packing and labelling requirements.

• Provide guidance to Customer Service Executives and Customer Service Officers, serving as the first point of escalation.

• Support the team with other operational or administrative duties as assigned.

Requirements

• Minimum 3 years of experience in freight forwarding, preferably in Seafreight or Airfreight operations.

• Diploma or Degree in a relevant discipline is preferred.

• Good communication, coordination, and interpersonal skills.

• Able to work independently while collaborating effectively with internal and external stakeholders.

• Detail-oriented with strong organizational and problem-solving abilities.