Operations Executive – Freight Forwarding

AONE LOGISTICS & PARTS PTE. LTD.; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

AONE LOGISTICS & PARTS PTE. LTD. in Singapore is seeking an Operations Executive – Freight Forwarding to coordinate daily freight operations, manage documentation, and liaise with customers, carriers, and authorities. He/she will ensure compliance, timely delivery, and accurate records across air, sea, and land shipments.

The role emphasizes MES handling, customer communication, and cross-functional coordination within the Operations department to support fast-paced logistics services.

Qualifications

• Diploma or Degree in Logistics, Supply Chain Management, Freight Forwarding, Business Administration or related field.
• Minimum 2 years of relevant experience in freight forwarding, logistics, or shipping operations.
• Good understanding of import/export freight forwarding procedures.
• Experience in airfreight and/or sea freight operations is advantageous.
• Familiarity with shipping documentation and customs clearance procedures.
• MES knowledge is a strong advantage.

Responsibilities

• Freight Operations: coordinate daily import/export shipments by air, sea, or land and arrange bookings with carriers.
• Documentation: prepare and process shipping documents including invoices, packing lists, AWB, BL, and permits.
• Customs & Compliance: coordinate customs clearance and prepare import/export declarations.
• MES: support MES shipments and liaise with customers and agents on MES requirements.
• Customer Service: act as primary contact for shipment arrangements and keep customers updated.
• Coordination & Problem Solving: work with internal teams, agents, carriers, and warehouses; resolve delays.
• Billing & Administrative: verify charges and provide shipment data for invoicing; maintain records.

Skills

Freight Forwarding

Logistics Ops

Customer Service

Problem Solving

Attention to Detail

Time Management

Education

Logistics/Supply Chain Degree

Tools

Microsoft Office

Job description

Job Title: Operations Executive – Freight Forwarding

Department: Operations
Reports To: Operations Manager / Operations Supervisor
Location: Singapore
Employment Type: Full-Time

Job Summary

The Operations Executiveis responsible forthe efficient coordination and execution of daily freight forwarding operations, including shipment arrangements, documentation, coordination with customers, carriers, shipping lines, airlines, hauliers, warehouses, and other service providers.

The successful candidate should have a good understanding of freight forwarding processes and be able to manage shipments from booking through to final delivery while ensuring that all operational and documentation requirements are met accurately and on time.

Knowledge or experience in handling Major Exporter Scheme (MES) shipments and related customs procedures will be an added advantage.

Key Responsibilities

1. Freight Operations

• Coordinate and manage daily import and export shipments by air,seaand/or land.

• Arrange bookings with airlines, shipping lines,hauliersand otherlogisticsservice providers.

• Monitor shipment schedules, cargomovementsand delivery status.

• Coordinate cargo collection, transportation,warehousingand final delivery.

• Follow up closely on shipment progress and resolve operational issues promptly.

• Ensure shipments are handled according to customers' requirements and agreed service standards.

2. Documentation

• Prepare,checkand process shipping and freightforwardingdocuments, including:

• Commercial invoices

• Packing lists

• Air Waybills (AWB)

• Bills of Lading (BL)

• Delivery Orders

• Export permits

• Import permits

• Customs declarations

• Other relevant shipping and customs documentation

• Ensure all documentation is complete,accurateand submitted within the required timelines.

• Liaise with customers and relevant parties to obtain missing or amended documents.

3. Customs & Compliance

• Coordinate customs clearance activities and ensure compliance with applicable Singapore customs requirements.

• Assistin the preparation and submission of import and export declarations.

• Coordinate with customs agents and relevant authorities whenrequired.

• Maintain proper records of shipment and customs documentation.

• Ensure operational activitiescomply withcompany procedures and applicable regulatory requirements.

4. Major Exporter Scheme (MES)

• Support the handling and processing of shipments under the Major Exporter Scheme (MES).

• Ensure relevant MES documentation and procedures are properly followed.

• Liaise with customers, declaring agents and internal departments on MES-related requirements.

• Monitor andmaintainproper records relating to MES shipments.

• Knowledge and practical experience with MES procedures will be considered an advantage.

5. Customer Service

• Act as a key point of contact for customersregardingshipment arrangements and operational matters.

• Providetimelyupdates on shipment status,delaysand delivery arrangements.

• Respond professionally to customer enquiries and resolve operational issues efficiently.

• Maintain good working relationships with customers,suppliersand business partners.

6. Coordination & Problem Solving

• Coordinate closely with internal departments, overseas agents, customers, carriers,hauliersand warehouse operators.

• Identifypotential shipment delays or operational issues and takeappropriate correctiveaction.

• Escalate critical operational issues to the Operations Manager where necessary.

• Ensure urgent or time-sensitive shipments are givenappropriate priority.

7. Billing & Administrative Support

• Verify freight charges, handlingchargesand other operational costs.

• Provideaccurateshipment information to the Finance/Billing team for invoicing.

• Check supplier invoices against agreed rates and shipment details.

• Maintainaccurateand up-to-date operational records and filing.

Requirements

• Diploma or Degree in Logistics, Supply Chain Management, Freight Forwarding, BusinessAdministrationor a related discipline.

• Minimum 2 years of relevant experience in freightforwardinglogisticsor shipping operations.

• Good understanding of import/export freightforwardingprocedures.

• Experience in airfreight and/orsea freightoperations will be an advantage.

• Familiarity with shipping documentation and customs clearance procedures.

• Knowledge or practical experience with the Major Exporter Scheme (MES) is a strong advantage.

• Good computer literacy, including Microsoft Office applications.

• Strong communicationand coordination skills.

• Good organizational skills with the ability to manage multiple shipments and deadlines.

• Meticulous, responsible anddetail-oriented.

• Able to work independently as well as part of a team.

• Able to work under pressure in a fast-paced operational environment.

Key Competencies

• Freight Forwarding & Logistics Operations

• Import & Export Documentation

• Customs & Trade Compliance

• Major Exporter Scheme (MES) Knowledge

• Shipment Coordination

• Customer Service

• Problem Solving

• Attention to Detail

• Time Management

• Communication & Interpersonal Skills

• Teamwork

Working Conditions

The position may require the employee to:

• Work beyond normal working hours whenrequiredto support urgent or time-sensitive shipments.

• Coordinate shipments according to airline, shipping line,customerand warehouse operating schedules.

• Attend to operational matters outside normal office hours where necessary, subject to company policies.

Performance Expectations

The Operations Executive is expected to:

• Ensure shipments are processed accurately and within agreed timelines.

• Minimise documentation errors and operational delays.

• Maintain good customer and supplier relationships.

• Ensure compliance with company procedures and applicable customs requirements.

• Provide prompt and effective solutions to operational issues.

• Maintain a high standard of professionalism and service quality.