Customer Experience & Support Specialist (Hybrid)

ASCENDA LOYALTY PTE. LTD.; Singapore; Hybrid; SGD 30,000 - 45,000; Full time

Job summary

Ascenda Loyalty Pte. Ltd. is seeking a customer service–driven professional to resolve inquiries, learn continuously, and grow with our team. This role suits someone detail‑oriented who thrives in a fast‑paced environment and enjoys problem solving.

You will handle queries by phone and email, maintain accurate case documentation, and contribute to projects while building trust with customers. Prior experience in a contact center and fluency in English are essential for success.

Qualifications

• Minimum Diploma holder.
• Minimum 2 years’ experience in a call centre handling inbound calls and emails.
• Excellent communication skills in English.

Responsibilities

• Resolve customer queries promptly via phone and email using appropriate tools and methods
• Provide accurate, complete information to customers to ensure clarity and satisfaction
• Manage and resolve customer complaints effectively to maintain positive relationships
• Handle partner escalations professionally to support service quality
• Perform general administration, reporting, and contribute to special projects as needed
• Build sustainable relationships of trust through open, interactive communication
• Adapt to Australian working hour shifts as required to meet business needs
• Multitask by managing calls, emails, and case documentation simultaneously to maintain service quality
• Demonstrate enthusiasm, resilience, and adaptability in a fast-paced environment
• Work independently with minimal supervision while maintaining motivation and productivity

Skills

English communication

Customer service

Phone & email support

Education

Diploma

Tools

Zendesk

Notion

Slack

Job description

Ascenda Loyalty Pte. Ltd. is seeking a customer service–driven professional to resolve inquiries, learn continuously, and grow with our team. This role suits someone detail‑oriented who thrives in a fast‑paced environment and enjoys problem solving.

You will handle queries by phone and email, maintain accurate case documentation, and contribute to projects while building trust with customers. Prior experience in a contact center and fluency in English are essential for success.