Customer Service Executive

Ascendaloyalty; Singapore; On-site; SGD 28,000 - 50,000; Full time

Benefits offered by this job

Medical insurance coverage

Competitive compensation

WFH office equipment allowance

Job summary

Ascenda is seeking a Customer Service Executive (1 Year Contract) in Singapore to join its growing finance team. You will resolve customer queries by phone and email, provide accurate information, and support escalations in a fast-paced environment.

The role starts in the office for 6 months, then transitions to a hybrid setup. We value a diploma holder with 2 years in call centres, strong English, and proficiency with Zendesk, Notion and Slack.

Qualifications

• Minimum Diploma holder.
• At least 2 years' experience in a call centre handling inbound calls and emails.
• Available to work Australian working hour shifts.

Responsibilities

• Resolve customer queries quickly by phone and email.
• Provide accurate information using the right tools.
• Manage and resolve customer complaints.
• Handle partner escalations.
• Maintain timely administration, reporting and special projects.
• Build trust through clear, proactive communication.

Skills

Call center experience

English communication

Multitasking under pressure

Customer-focused

Team collaboration

Australian business hours

Education

Diploma or equivalent

Tools

Zendesk

Notion

Slack

Job description

Great to Meet You! We are Ascenda

Ascenda powers the growth of leading financial services brands worldwide with premium rewards programs that differentiate their products, drive profitable customer behaviors, and create sustained engagement.

We are behind the world-class rewards propositions of major banks and fintechs around the globe, including brands like American Express, Capital One, Brex, Revolut, Ramp, HSBC, Bank of New Zealand, Virgin Money (Australia), Bradesco (Brazil), ANZ (Australia), HDFC (India) and many others.

We are a thriving global Loyalty as a Service company and experiencing rapid expansion. Join our dynamic finance team as one of its earliest leaders, contributing to the development of our financial planning strategies as we strive for hypergrowth. Our team spans 20 cities worldwide, with dual headquarters in Singapore and New York, totaling 250 team members.

The Role: Customer Service Executive (1 Year Contract)

We're looking for a customer service-driven individual with a passion for resolving customer issues, a willingness to learn, and a desire to grow with the team. This role is ideal for someone who thrives in a fast-paced environment, has an eye for detail, and enjoys solving problems.

Location: Singapore.

Working Arrangement: This role is office-based for the first 6 months to support onboarding, training and ramp-up. Upon successful integration into the role, the arrangement will transition to a hybrid model.

Your Impact

• Quickly resolve customer queries by phone and email.
• Provide accurate and complete information to customers by following the right methods/tools
• Manage and resolve customer complaints
• Handle partner escalations
• Willing to go the extra mile to help customers
• General administration, reporting and special projects
• Build sustainable relationships of trust through open and interactive communication

Who You Are

• Minimum Diploma holder
• Minimum 2 years' experience working in a call centre, handling inbound calls and emails.
• Prior experience working in a call centre environment and willingness to work on Australian working hour shifts
• Ability to multitask effectively while delivering high-quality customer experience, including managing calls, emails, and case documentation simultaneously
• Enthusiastic, resilient, adaptable and keen to work in a fast-paced environment
• Self-motivated and able to work with limited supervision
• Fun outlook, positive attitude and can-do mindset
• Excellent communication in English
• Prior exposure to a web-driven environment - e.g. familiar with Zendesk, Notion and Slack applications
• Strong alignment with Ascenda's core values of growth mindset, hands-on ownership, supportive collaboration, and radical simplicity.

Why Join Ascenda?

Ascenda offers the unique opportunity to lead in LaaS, shaping the future of rewards programs. You'll be part of an environment that prizes groundbreaking ideas and their execution. We provide unparalleled career growth opportunities in a supportive and dynamic environment, complemented by a competitive compensation package that recognizes your impact.

Ascenda is dedicated to diversity and inclusion, welcoming candidates from all backgrounds. Join us on our mission to power the growth of the financial services industry by making loyalty simple and rewarding for everyone, everywhere.

We have a rewarding workplace that provides a:

• High growth environment & exponential career development
• Mobile & flexible work environment
• WFH office equipment allowance
• Comprehensive Paternal Leave
• Medical insurance coverage
• Competitive compensation
• Ascenda Employee rewards

Ascenda is an equal opportunity employer, committed to a diverse and inclusive workplace. We thank you for your understanding that only shortlisted candidates will be contacted for interviews.